Business ProfileforGenesis Health Clubs

We have attempted to cancel our family membership with Genesis Health Clubs since February. We were first told that one of us had to come in to request cancellation in person at a club. When ***** ******* did this she was told that the "Primary" person on the account had to come into the club in person. When **** ******* went into the club, she was told that it could be done online. When we attempted to cancel online we were told that we needed to pay the back balance. Once we paid the balance due we were told that the account would be cancelled as of June 1st. We have now received ANOTHER bill from the company. We have had MULTIPLE email conversations, phone conversations and in-person conversations to cancel this membership. We had previously been happy with Genesis Health Clubs and might have re-enrolled at a later date when time allowed but this experience has completely changed that viewpoint. At this point, we feel that Genesis is nothing more than a criminal organization taking us hostage to steal more money from us. We do NOT want to have to pay any additional money to this company.