Business ProfileforMaximum Outdoor Equipment & Service, Inc.
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
- Location of This Business
- 1002 S West St, Wichita, KS 67213-1628
- BBB File Opened:
- 8/4/2005
- Years in Business:
- 34
- Business Started:
- 11/3/1989
- Business Incorporated:
- 11/3/1989
- Accredited Since:
- 10/1/2002
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 1:00 PM
- Business Management
- Luke Witte, Office Accounting Manager
- Contact Information
Principal
- Carl Witte, Owner
Customer Contact
- Carl Witte, Owner
- Luke Witte, Office Accounting Manager
Industry Tip
BBB Tip: Finding the right landscaping and lawn care pro can save you time, money
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe W
1 star07/02/2024
Maximum Outdoor Equipment & Service, Inc. Response
07/03/2024
Hi Joe,
We understand your frustration that the part has failed again. Standard repair warranty and parts warranties are 90 days. Manufacture warranty on wear items such as bearings and belts is 90 days. Typically if a bearing is faulty it will fail within the first few hours of use. Your brought your machine in on 5/31/24 almost a year after the first repair. At that point we were two weeks behind. We called on 6/4/24 leaving a message of an estimate being ready. You did not give us a call back or approve the estimate until 7/1/24. The machine is scheduled for 7/3/24. This repair is to replace the bearings, shaft, belt, and bearing holder plus labor.
Additionally attacking the character of our employees will not fly, calling them drunks, pot heads, and fat creeps is not professional or needed. Our employees are held to high standards and are individuals just like yourself. After you pick your unit up we ask that you not return to either or locations for any further repairs or business.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.