Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a payment of 450.00 dollars (US) toward my debt account and left them all the account information to one account. Kahrs law office charged my other account they had on file and after I had left them two voicemails telling them charge the other. I now have a returned account fee on my other account and a missed payment. I have called 14 times on the morning of 10/4/24 in attempt to resolve this matter I have chosen all phone options and left voicemail but have received no call back yet.

  Business Response

  Date: 10/14/2024

  Thank you for bringing to our attention the complaint filed by *** **** ******* via email on October 7, 2024. Please note that as a law firm, our office is often in an adversarial position with individual consumers. If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then we are unable to disclose any information which may be disseminated to the general public or unrelated third parties. 
  
  Further, as a law firm, we are regulated by State and Federal Statutes which require us, both as licensed attorneys and regulated debt collectors, to maintain the strictest levels of confidentiality. Therefore, we are unable to provide you with our side of the matter.   
  
  Regardless of the above, our offices strive to conduct ourselves not only within the bounds of state and federal guidelines provided, but as well as a professional and courteous manner in all situations. Since receipt of complaint ********* submitted by **** *******, the parties have been in contact and it is our understanding that *** ********* concerns have been addressed in the entirety.
  
  If you have any further questions, please feel free to contact me. If the complainant has any further questions or wishes to discuss the matter, they may contact me directly at ***** ********. Thank you for the valuable service you provide to our community.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debts with **** *** ******* ****** ****** or ****** ******** ********* **********. I do not currently or in the past have a contract with Kahr’s Law Offices,PA. They did not provide me with the original contract as requested.

  Business Response

  Date: 10/23/2023

  October 23, 2023
  
  
  Better Business Bureau
  345 N. Riverview St, Ste 720
  Wichita, KS  67203
  
  
  Re:      BBB Complaint #********
              ******** *******
              AKA ******** *******
  
  Dear *** *******
  
              Thank you for your correspondence dated October 20, 2023 that my office received via email.  Please note that as a law firm, our office is often in an adversarial position with the person referenced in the complaint.  If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then they are not our customer. 
  
  Further, as a law firm, we are regulated by State and Federal Statutes and cannot disclose or discuss a person’s account with anyone other than the person we are collecting against.  Therefore, we are unable to provide you with our “side” of the matter.   
  
  Regardless of the above, our offices strive to conduct ourselves not only within the bounds of state and federal guidelines provided, but as well as a professional and courteous manner in all situations.  We will investigate the complaint and if it is found to be valid, we will take appropriate action internally.
  
  If you have any further questions, please feel free to contact me.  If the complainant has any further questions or wishes to discuss the matter, they may contact me directly at ***** ********.  Thank you for the valuable service you provide to our community.
  
  
  Sincerely,
  
  
  
  **** *****
  President/CEO

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law office, whom i have never heard of before today, has somehow gotten a garnishment from my BANK ACCOUNT authorized for a bill that is 10 years old to a day care whom states I owe them for services even though my child was not in their care during this time. I have no idea how they got my bank account information or even got a judge to authorize a garnishment for a debt that is 10 years old, I did check my open credit accounts and this information is not listed. I never received any information regarding this case by this law office, the original day care, or papers served to me from a court. I have tried multiple times to get in touch with this office today and no luck getting in touch with someone to see how they were able to get a case for a 10 year old debt.

  Business Response

  Date: 06/05/2023

  June 5, 2023
  
  
  Better Business Bureau
  *** ** ********* *** *** ***
  ******** **  *****
  
  
  Re:      BBB Complaint #********
              Terrance *****
  
  Dear Ms. *****:
  
              Thank you for your correspondence dated May 25, 2023 that my office received via email.  Please note that as a law firm, our office is often in an adversarial position with the person referenced in the complaint.  If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then they are not our customer. 
  
  Further, as a law firm, we are regulated by State and Federal Statutes and cannot disclose or discuss a person’s account with anyone other than the person we are collecting against.  Therefore, we are unable to provide you with our “side” of the matter.   
  
  Regardless of the above, our offices strive to conduct ourselves not only within the bounds of state and federal guidelines provided, but as well as a professional and courteous manner in all situations.  We will investigate the complaint and if it is found to be valid, we will take appropriate action internally.
  
  If you have any further questions, please feel free to contact me.  If the complainant has any further questions or wishes to discuss the matter, they may contact me directly at ***** ********.  Thank you for the valuable service you provide to our community.
  
  
  Sincerely,
  
  
  
  Mark *****
  President/CEO

  Customer Answer

  Date: 06/07/2023

  This law office did finally contact me and didn't give me really any information besides I signed something in 2015. They sent me the original papers and the information is incorrect and is NOT my signature. My mother's name is wrong and I would never sign something with her name on it. I did get garnished at another job but never found out out what the garnishment was for and couldn't move forward with stopping it. The paperwork is fraudulent and I will also be contacting the county clerk who processes this paperwork. 

  Business Response

  Date: 06/09/2023

  June 5, 2023
  
  
  Better Business Bureau
  *** ** ********* *** *** ***
  ******** **  *****
  
  
  Re:BBB Complaint #********
  Amber *****
  
  Dear Ms. *****:
  
  Thank you for your correspondence dated May 25, 2023 that my office received via email.  Please note that as a law firm, our office is often in an adversarial position with the person referenced in the complaint.  If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then they are not our customer.  
  
  Further, as a law firm, we are regulated by State and Federal Statutes and cannot disclose or discuss a person’s account with anyone other than the person we are collecting against.  Therefore, we are unable to provide you with our “side” of the matter.   
  
  Regardless of the above, our offices strive to conduct ourselves not only within the bounds of state and federal guidelines provided, but as well as a professional and courteous manner in all situations.  We will investigate the complaint and if it is found to be valid, we will take appropriate action internally.
  
  If you have any further questions, please feel free to contact me.  If the complainant has any further questions or wishes to discuss the matter, they may contact me directly at ***** ********.  Thank you for the valuable service you provide to our community.
  
  
  Sincerely,
  
  
  
  Mark *****
  President/CEO
  
  us why here...

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this vendor more than a handful of times via email, phone, voicemail, and even letter and have only received one call back that resulted in nothing. Not a callback number to a direct personal line, nothing. I reached out because they had a garnishment of **% set towards my account and when I called the mailbox told me to leave a voicemail with your place of work, your name birthdate, and the last 4 of your social. I should have known then but I was trying to do the right thing and pay off a debt with a payment plan to relieve this debt. I am about to get married, and two months before my big day, they garnish over **% of my paycheck for more than double the amount taken out in 2015 by an ex. Who got the loan doesn't matter but I thought it would at least be something I could discuss with the rep and get a plan figured out to have regular scheduled payments for the right amount paid over time no one has returned my call and the **% garnishment is still set to continue until $**** of a $*** loan is repaid. I am saddened that this is even legal and that this company is still in business. I understand collections * **** * *** ***** ** but I also understand common courtesy and customer service and this is neither of those. Knowing they are not accredited brings more understanding to the reason for these actions but I am open to pressing charges because this is simply not right. Not the fact that they are taking the money to repay my loan but that it's been over half a year (from October to me writing this in May) and no one has returned my calls, email, or letters. It's very unprofessional and someone should look into this for sure.

  Business Response

  Date: 06/05/2023

  Our office has several consumer with this exact same name.  Please provide the consumer's middle initial and the name of the creditor.  Thank you.

   

  Mark *****

  Business Response

  Date: 06/09/2023

  We need more identifying features to identify the correct consumer.  Please provide the consumers middle name and the name of the creditor.  Thank you. 

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kahrs illegally garnished my checks and are currently still doing so! they originally served me for a ******* gym membership.. which was cancelled due to my knowledge and closed. they served someone else NOT ME, who i dont have much communication with! after receiving notice.. i contacted them to notify them they incorrectly served me Tiana, stated not to go to the court date due to legal issues from their end and serving the wrong person after the court date, they went and got a default payment for more than 2.5x the amount that was due! i also later contacted Tiana, she stated i can settle for court fees and the cancellation fee. It was a *** settlement request i accepted with paper work proof! i attempted to pay them over 3 times! they never answer the phone, you have to call over 50 times to speak with someone and they *************** not understanding they hang up on you and refuse to answer any questions now im being garnished each check and i have already had to give up my car. next is my apartment! i will be homeless, jobless and i cant afford to keep paying them as they are taking literally an entire paycheck each month from me i reached out to have some assistance and i was told there is nothing that can be done. please help! im literally losing my entire life due to this. first it was my car. im paying so much in **** fares i barely have **$ left each week **************************.

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 8, 2022/11/28) */ November 28, 2022 Better Business Bureau **************************** ****************** Re: BBB Complaint #********* Duane ***** Dear Ms. *****: Thank you for your correspondence dated November 14, 2022 that my office received via email. Please note that as a law firm, our office is often in an adversarial position with the person referenced in the complaint. If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then they are not our customer. Further, as a law firm, we are regulated by State and Federal Statutes and cannot disclose or discuss a person's account with anyone other than the person we are collecting against. Therefore, we are unable to provide you with our "side" of the matter. Regardless of the above, our offices strive to conduct ourselves not only within the bounds of state and federal guidelines provided, but as well as a professional and courteous manner in all situations. We will investigate the complaint and if it is found to be valid, we will take appropriate action internally. If you have any further questions, please feel free to contact me. If the complainant has any further questions or wishes to discuss the matter, they may contact me directly at **************. Thank you for the valuable service you provide to our community. Sincerely, Mark ***** President/CEO

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kahrs recently sent me garnishment paperwork for something that was paid in full five years ago. I tried to reach them, and received no call back. Now they've taken a big chunk of my check for a balance that is already paid off. I have no clue what the balance they're trying to collect is...nobody will give me any answers. This is absolutely ridiculous.

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/07) */ November 7, 2022 Better Business Bureau **************************** ****************** Re: BBB Complaint #********* Rachel ****** Dear Ms. *****: Thank you for your correspondence dated November 03, 2022 that my office received via email. Please note that as a law firm, our office is often in an adversarial position with the person referenced in the complaint. If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then they are not our customer. Further, as a law firm, we are regulated by State and Federal Statutes and cannot disclose or discuss a person's account with anyone other than the person we are collecting against. Therefore, we are unable to provide you with our "side" of the matter. Regardless of the above, our offices strive to conduct ourselves not only within the bounds of state and federal guidelines provided, but as well as a professional and courteous manner in all situations. We will investigate the complaint and if it is found to be valid, we will take appropriate action internally. If you have any further questions, please feel free to contact me. If the complainant has any further questions or wishes to discuss the matter, they may contact me directly at **************. Thank you for the valuable service you provide to our community. Sincerely, Mark ***** President/CEO

• Initial Complaint

  Date:09/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had to start making payments in Aug. Called their office several times and was not able to speak with anyone. Per Laurie ***** and their website, there were several methods to process a payment. After not getting in contact with anyone I then left my banking info like it states to have them process the payment. They never did. Now my check is being garnished ********************************************************************************* only to have **% of my weekly checks come out. That's a full check each month. ***************************************************************************************** I advised then and we agreed upon $*** per month so that with the rising cost of everything I wouldn't drown but I guess because no one mans the phone people like myself have to suffer. ******************************************* Had I known this beforehand I could have prepared but now I have to suffer because of their negligence. $*** per month turned into over $*** a month all because of the ***** lawyer Laurie *****. ******************************************************************************************* I am livid at the total disregard to someone that is trying to do the right thing and pay what I can but this is hitting below the belt and unacceptable.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/19) */ September 19, 2022 Better Business Bureau **************************** ****************** Re: BBB Complaint #********* Quinton **** Dear Ms. *****: Thank you for your correspondence dated September 16th, 2022 that my office received via email. Please note that as a law firm, our office is often in an adversarial position with the person referenced in the complaint. If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then they are not our customer. Further, as a law firm, we are regulated by Federal Statutes and cannot disclose or discuss a person's account with anyone other than the person we are collecting against. Therefore, we are unable to provide you with our "side" of the matter. Regardless of the above, our offices strive to conduct ourselves not only within the bounds of the Federal guidelines provided, but as well as a professional and courteous manner in all situations. We will investigate the complaint and if it is found to be valid, we will take appropriate action internally. If you have any further questions, please feel free to contact me. If the complainant has any further questions or wishes to discuss the matter, they may contact Tiana directly at ************** and she will discuss this matter over the phone. Thank you for the valuable service you provide to our community. Sincerely, Mark ***** President/CEO Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I worked for a relative I guess I could get away with lying about anything as well.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had a debt from 15 years ago that he paid off when it first happened. Today we had our account garnished for $*** plus a $** fee. We never once got anything in the mail. No phone calls. Never on our credit reports. The lady is very *******

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/16) */ September 16, 2022 Better Business Bureau **************************** ****************** Re: BBB Complaint #********* Roger ***** Dear Ms. *****: Thank you for your correspondence dated September 08, 2022 that my office received via email. Please note that as a law firm, our office is often in an adversarial position with the person referenced in the complaint. If the person making the complaint is a person in our system that we have been retained to take action against because of a debt they owe, then they are not our customer. Further, as a law firm, we are regulated by Federal Statutes and cannot disclose or discuss a person's account with anyone other than the person we are collecting against. Therefore, we are unable to provide you with our "side" of the matter. Regardless of the above, our offices strive to conduct ourselves not only within the bounds of the Federal guidelines provided, but as well as a professional and courteous manner in all situations. We will investigate the complaint and if it is found to be valid, we will take appropriate action internally. If you have any further questions, please feel free to contact me. If the complainant has any further questions or wishes to discuss the matter, they may contact Tiana directly at ************** and she will discuss this matter over the phone. Thank you for the valuable service you provide to our community. Sincerely, Mark ***** President/CEO