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Business Profile

Property Management

Mogul Rentals Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to refund security deposit because they maliciously find things to suck the money in to. It was a brand new home and it was left in the same condition as we moved in. They made up lies and fake items to keep money. They keep over $700 just becuase the landlord tenant act said they could even though their wasn't any need to.

    Business Response

    Date: 01/14/2024

    This previous tenant broke their lease agreement by vacating the property before their lease term was fulfilled. Their lease term was through April 30, 2024 and she emailed that she would be moving out. She vacated the property on August 7, 2023. As per section 3, 34 & 35 of the lease agreement they are obligated to pay rent through that lease date or as per the landlord tenant act, through the vacancy period. They were charged 8 days of rent since the property was re-rented on September 9, 2023. Also as per section 34 & 35 of the lease agreement they were charged the leasing fee since they did not fulfill the lease term. All charges were in writing to the complainant through a security deposit disposition and she received a check for the remaining refund. We rightfully withheld these funds from their deposit and acted within the laws of the landlord tenant act (the complainant says so herself in her claim). She is not due back any more money. 

Mogul Rentals Property Management, LLC is NOT a BBB Accredited Business.

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