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Business Profile

Title Insurance

Security 1st Title, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Security 1st Title, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Security 1st Title, LLC has 51 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/16/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In short, this situation should have never gotten to this point. My realtor submitted the allocation of funds to Security 1st Title, and it was not followed by Security 1st Title. This is due to the unethical actions taken by the buyers’ agents, Jake ***** and Rachel *****. After my realtor submitted the allocation of funds Jake ***** submitted his own allocation of funds without the knowledge or acceptance of the sellers or the seller’s agent. During the signing my wife and I both asked the Security 1st Title “stand in” representative about the percentages and the response was that the numbers came from our (sellers’) agent. This was untrue and we felt obligated to sign due to the statement made by the Security 1st Title “stand in” representative and the trust we put in our agent. After the signing we reached out to our agent for clarification, and she stated that the percentages were in fact “wrong”. The buyer’s agent was only to receive ***% and the seller’s agent was to receive ***% which is stated on the MLS and every website that listed our home. This was changed to these percentages’ way before Jake & Rachel ******* buyers ever submitted an offer. To Security 1st Title, your office made a clerical error and should have immediately corrected the issue knowing we (the sellers and the seller’s agent and broker) reached out to you to inform you of the error timely. The number of emails and calls that have taken place to try and correct the error should have put your office on high alert. You should have a responsibility to the clients and ensure the documents you are drafting are 100% accurate. You should have, as all title companies should, follow the seller’s agent’s allocation of funds. Remember that this was our home and not yours or the buyer’s agent.

      Business Response

      Date: 06/16/2023

      Hello Josh, 

      Thank you for reaching out regarding this situation. Internally, we need to review this further with our team members, and then someone from our team will be reaching out to you directly.

      Customer Answer

      Date: 06/16/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I acknowledge that they will work with their internal teams and respond with a resolution. 

      Sincerely,

      Josh ********

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