Complaints

• Initial Complaint

  12/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I Bought a 2007 Chevy Cobalt from Drive Now at 4611 South Broadway on 11/6/2023 my payment is $350.00 I put down 500.00. The traction light and the ABS light came on. now my Engine light is on . I took my car up to drive now and told them about the problem the 1st time I told them was from 11/30/2023 to 12/12/2023 they told me that they had been telling the mechanic but no one had called me or texted me back . I have texted them but no one has texted me back. I have asked them to Trade me for another car for the same price and the same payment and no one has texted me back. so I asked them for my money back since I could not get my car fixed

  Customer response

  12/26/2023

  Payday Motors has fixed my car. you do not need to get ahold of them any longer Thank you . They got ahold of me the day that I got your  email   and fixed my car 
                                  

• Initial Complaint

  09/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Over priced vehicle and continuing to pay same price Kelly blue book value was 2000 for vehicle paid $5000

  Customer response

  09/01/2023

  I was made aware by my mother no nail was sent clarifying a repo i also called the court house no repo was. Filed with the court i also contacted the county i live tje repo man never told local sherriff as well he was repoing my truck there for there was no right to do so and they changed there name to drive now of wichita to hide from a lawsuit.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on march 18th 2021 i purshased a 2010 *********** from payday motors. On October 29th 2022 @ approx 5pm they repossed my vehicle from ************* under the terms of i was 2wks behind, idint have insurance and, i didnt answer a phone call. i have tried to retrieve my vehicle and they refused to because according to them the bank refuses. i feel like the contract has been breached and i would like either all my money bk or my vehicle bk which ever comes first. i do have proof of full coveage and i dnt believe that a phone call should be the reason my vehicle gets repossed when they could had called on the following buisness day. they stated that my vehicle had been repossed once before but due to ******************************************** i couldnt do anything about that. however i did retrieve the vehicle. i did meet the requirment to retrive my vehicle. but this one on march 18th was totally not right. unrightfully reposesion.

  Business response

  02/10/2023

  Business Response /* (1000, 12, 2023/01/28) */ Mary **** purchased a vehicle from Payday Motors and entered into a retail installment agreement to make payments on the vehicle. Mary defaulted on the retail installment agreement and the vehicle was repossessed. Payday Motors allowed Mary to cure the default and continue with the retail installment agreement. Shortly after Mary defaulted again on the retail installment agreement and the vehicle was repossessed again. Payday Motors decided based upon the second default per the retail installment agreement to demand payment in full or liquidate the collateral. The balance was not paid in full so the collateral was sold and the account is closed with a deficiency balance due.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩