Business ProfileforVision Care Direct

I decided to change my vision insurance back in October during the open enrollment option period. I selected Vision Care Direct because it seemed to have better coverage. Once I selected it and added my daughter as a dependent, I honestly forgot about it. On January 24th I received an email from VCD with my membership ID number and a prompt to go to their website and set up an account which I did. After logging into the account, I was shocked that all of the information was incorrect except my name. It listed a spouse as a dependent who was a person I’d never heard of, and I’m not married. Did not list my daughter who I’ve always carried vision insurance on since she was born 16 years ago. Showed a membership start date of 2017. Showed my government agency employer as “education” but I’ve worked for Tourism and Recreation for 19 years. And it showed a claim for benefits at a place that is literally hundreds of miles away from where I live that I’ve never been. Seriously, the only accurate information was my name at the top of the page. I contacted VCD and their response was, “We get your information from your agency” you’ll have to contact your agency benefits coordinator to have them send us the correct information. Ok. So I contact 2 people with my agency and one person with the state employees insurance group. After a couple days I received notification from them that the problem had been resolved, the correct information submitted and my daughter has been added to the plan. A few days later I logged back into my VCD account and saw that my daughter had been added, but again, her name and my name were the only things accurate on the entire page. I still show the “mystery spouse” as a dependent, still have 2017 as my membership start date, still have education listed as my agency, and still show a claim where I’ve never been. With the lack of “attention to detail” that the information on my account shows, I can only imagine the claims process.