Business ProfileforMike Castrucci of Alexandria

I bought a car through the used cars department in November 2023 I put $4000 down and am financing the rest. In April 2024 the timing chain broke and I had to get it towed back to the dealership in Alexandria, Kentucky, it took them several days with no communication to me, they ended up having to send my car To the Chevy dealership due to my car being a Buick I had to call every single day for an update from both locations never getting a solid answer from any of them. They kept telling me that my car would be ready the following week fast-forward To end of May 2024 I had called them to see when my car would be ready as I had to drive two hours to Indianapolis, Indiana to pick up my mom who was visiting. The dealership again gave me the wrong date so then I had to rent a car from enterprise to be able to pick up my mom, a week later Finally got a call that my car was ready and to go into the office and that they would have my paperwork and keys ready for me to pick up, when I had gotten there, they had lost my paperwork and could not find the lot that my car was at they had me pay my deductible. I had brought up the fact that I had to rent a vehicle due to the fact they could not give me my car on time, they told me they cannot reimburse my rental payment due to the fact I got the car from the Alexandria dealership so the supervisor said he faxed over my receipt to the Alexandria department. It has now been three weeks. I’ve had horrible communication with them, every time I have called , the supervisor and the finance department always seems not to be there. I eventually got a call that they never received the fax copy of the receipt and stated that I needed to send it again and that he would send it to someone else to get the process started he gave me severe attitude and ended up hanging up on me , I have had nothing but poor communication and hassle from this company and would like to receive my reimbursement for my receipts/ compensation for the hassle.