Business ProfileforPayne's A-1 Towing

My car broke down (overheating) on the Cumberland Parkway near the Nancy exit. I called the BMW Roadside Assistance through their phone app. After speaking with the representative, I was assured that a towing service would be found and provided with No Charge to me. After a few text alerts, I was informed that Payne Towing had been assigned to haul my car to the nearest BMW dealership, which was in Bowling Green. They provided an ETA of the service, and said I should expect a call from Payne Towing confirming. Well, I received the call, and it wasn't good. The tow driver called me and asks whereabouts on the Cumberland Parkway I was. He then told me that, that wasn't exactly where BMW said I was, and it would cost me about $400 additional. Can you say Shakedown? I know for a fact that roadside assistance gave them the correct coordinates because the operator repeated and verified my exact location back o me several times, and that was what would have been relayed to the towing service. I think Payne towing saw an opportunity to earn a few extra bucks and went for it. After several phone calls with roadside assistance, Payne's towing was terminated and another towing service that had to drive even further than them came to my rescue. With No Cost to Me!