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Business Profile

Telephones

Brandenburg Telephone Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Brandenburg Telephone Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brandenburg Telephone Company, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Brandenburg Telephone Company, Inc.

      200 Telco Dr Brandenburg, KY 40108-1411

      BBB accredited business seal

    • Brandenburg Telephone Company, Inc.

      PO Box 599 Brandenburg, KY 40108-0599

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    • Brandenburg Telephone Company, Inc.

      316 W Lincoln Trail Blvd Radcliff, KY 40160-2088

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    • Brandenburg Telephone Company, Inc.

      2840 Leitchfield Rd Elizabethtown, KY 42701-7344

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    • Brandenburg Telephone Company, Inc.

      213 S Main St Hardinsburg, KY 40143-2656

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a house fire on 2-15-2024. I advised this company of the loss in order to hook up service at a rental location. I was told not to worry about the loss so i didn’t. I received this bill for 695.00 I called and was told they had no record of the telling not to worry i would get new equipment. I spoke with the supervisor **** ****** and was told I could file with my insurance but I had till 4-1 to pay. This company that I have been with since 1993. I just ask someone look into this monopoly and realize we have only one option for service therefore we are under their thumbs.

      Business Response

      Date: 04/08/2024

       

    Brandenburg Telephone Company, Inc. is BBB Accredited.

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