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Business Profile

Cell Phone Repair

Direct Unlocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 217 total complaints in the last 3 years.
  • 110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is a complete scam. They'll charge you with no refund options, just for verification. After charging you, they have hidden fees. It's a deceptive system and a scam.

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/1/25 I went to *****************, I entered the information of the phone I am trying to unlock. I entered that it is an *** phone. It said I could get it unlocked in less than 5 minutes. I had to put the IMEI number and that the carrier of the phone was *** I paid $28.99 to get it unlocked. But when I paid that it sent me a receipt saying it Eligibility Check for iPhone 12, which is not what the page said when I paid, then it asked for $50 more dollars. I did not pay that $50, that is when I was like this is a scam, and I could not find a way to contact them.

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They guaranteed quick unlock code for a cell phone for $25.48 dollar then turn out to be a check on your phone and they requested an additional $108.12 for the code. Saying you'd have the code within 3 days after more than a week I try to cancel and get a refund and was told a refund wasn't possible and I just need to wait.

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/17/25, I submitted for an unlocking request to DirectUnlocks based in UK via online and paid them $24.99 for the service. After a short while on 4/17/25, I received another email that my phone was ready to be unlocked but needed to process another payment for $54.00 to continue with the standard unlock service. I proceeded with payment and two days later (4/19/25), I received another email that the standard process could not be completed but they offered a "premium service" for $96 more (totaling $174.99) and fully guaranteed to work on their premium service or a refund would be given. Well, it has been over two weeks and the unlocking request has yet to process. I am filing a dispute with my credit card and DirectUnlocks (business) will only apply a $174.99 store credit which is not acceptable means since the service was guaranteed or money back. I have reached out to their support and they keep saying it is on a final push to no avail. I am seeking a full refund back to my credit card for the amount of $174.99 total for a service that was deceptive and not received.

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $24.99 to unlock a mobile phone and then the website advised I need to pay another $87 to complete the unlock. I requested a $24.99 refund and not refunded. My phone was not unlocked.

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, 4/25/25, I paid this business $25 to try to unlock my ******* ****** ***** * to be able to use any **** ******** The website has the clearly displayed that $25 is all it takes to "unlock" but then once it checks the eligibility of the imei, they ask for another payment of $54 to "unlock' the device.

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 22 I paid 54 dollars to have an iPhone unlocked. Was told that it didn’t work. On April 7 I received an email from this company saying that my iPhone was eligible for premium service and that it was 100% guaranteed to work or I would be getting my money refunded back to my card. I paid for the service and was then informed that it didn’t work. Now they’re trying to get additional money from me and will not refund my money back that they guaranteed was going to work

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2025 I ran my IMEI number with Direct Unlock to aee if my phone was eligible to be unlocked and it said yes and it would cost me $15 all together. I paid the $15 then it came back and said it needed $50 to unlock my phone that the $15 was just to see if my phonenwas eligible yet that was free and was done before I paid the $15 supposedly. I did some research after and found they do this to more than half their customers. IT IS A SCAM AND NOBODY SHOULD PAY THEM A DIME. THEY NEED TO BE SHUT DOWN!

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asked for 48 hours then kept saying email was sent or to check spam filters, then month later claimed. First they claimed ******** didn't have my code 3 weeks ago after I waited extra so they asked ******* and now a week ago they said asked ******* on march 31st after stating ******** didn't have the code..well they knew that weeks ago. Kept promising they was gonna have it that day by noon. I asked just for my 100 bucks back and now won't respond to any email and blocked me from live chat

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 7–8, 2025, I paid a total of $174.99 to DirectUnlocks for their iPhone unlocking service: • $28.99 for an eligibility check • $50.00 for a standard unlock • $96.00 for a premium unlock (claimed to be “100% guaranteed”) After several days, I was told my unlock was 99% complete. Then, I was suddenly informed that the unlock failed and now required an additional $247 for a “higher tier” service — which was never mentioned upfront. I was issued a credit note for the $96 premium fee, but I explicitly requested a full refund to my card, which was ignored. I also received an unsolicited $10 refund after posting a public review — likely as an attempt to silence negative feedback rather than address the issue. All support messages I received were generic, repetitive, and did not resolve anything. This feels like a bait-and-switch operation, where payments are collected step by step without a real outcome. I am requesting a full refund of $174.99 back to my original payment method. The service was not delivered as promised.

Direct Unlocks is NOT a BBB Accredited Business.

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