Complaints

This profile includes complaints for MadeWell Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MadeWell Restoration, LLC

  125 W 34th St Covington, KY 41015-1116

  
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  MadeWell Restoration, LLC

  Cold Spring, KY 41076-3537

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite clear instructions & respectful communication, there has been blatant disregard for my requests and property, causing significant distress and damage. Background: After storm damage in the summer of '23, I reached out to Madewell and was approved to have my roof replaced. I signed a contract in 7/24 to have the work done. 1. Ignoring Instructions: I informed the production manager, that the deck and retaining wall by the driveway and garage were in poor condition and should not be used. Despite this, the crew used both areas. 2. Disruptions During Work: On 7/28/24, the site supervisor, disrupted my patient session despite knowing I was working. 3. Unauthorized Use of Neighbor's Property: Equipment and a dumpster were placed in my neighbor’s yard without permission, causing tire prints. They falsely claimed they had spoken with my neighbors. 4. Lack of Communication: The site supervisor informed me that more decking needed replacing and they might not finish on 7/28. After that, I received no updates, and they left without informing me when they would return. 5. Landscape Damage: The contract states landscaping will be protected. Five hostas, two hydrangeas, and four trees were damaged. The crew backed into a tree, trampled plants, left materials in flowerbeds and on plants. A landscaper assessed the damage, at $975. 6. Damage to Property: The crew put 19 nail holes through the bathroom wall while installing siding. Repairs to the bathroom wall cost $400. 7. Lack of Resolution: Two reps from Madewell inspected the damage on 7/1 and assured me unprepared storm damaged gutters would be replaced. I later learned nothing had been submitted to insurance. They messaged on 7/11, stating they'd like to pass on doing the gutters. I asked work be completed & have been ignored since. Madewell called the adjuster who asked for permission to speak with them. I've asked for everything to be done in writing cc'ing me but no communication has occurred as of 7/29.

  Business Response

  Date: 08/06/2024

  Good Afternoon,

  I am the owner of MadeWell Restoration. Upon receiving the notice of complaint, we promptly scheduled a meeting with **** on Tuesday 7/30. We were able to have a very productive meeting in which both parties were satisfied. MadeWell has paid in full for all damages expressed in the complaint and are working with the insurance carrier to release additional funds to quickly finish this project. **** ******* is very pleased with the product of our work and is willing to agree that we have taken care of the issues she previously had.

   

  Thank you,