Insurance Services Office
Kentucky Farm BureauThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Kentucky Farm Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kentucky Farm Bureau agent ******* ****** and adjusts **** ****** and ******* (unsure of last name) processed a claim without my consent and/or knowledge. I tried prior several times to communicate with them. I had no return phone calls from my voicemails left with them. An incident occurred in a Buffalo Wild Wings parking lot in Elizabethtown, KY involving one of my vehicles. A minor, cosmetic, scratch. I can provide pictures. The gentleman and I agreed for me to pay him directly. Some reason he ended up calling KYFB. KYFB called me in return and I advised them myself and the other party had an agreement. I called my attorney and he advised me to have KYFB collect the party's address so he could correspond with the other party. KYFB automatically agreed. Two months pass. During these two months I call to check in with *******. I left her two messages and she never returned my call so we assumed nothing had happened until we were getting a quote from ***** ****. They processed us and found that almost $4,700 had been paid out on our behalf. We had no idea. When calling ******* and KYFB that are no help with any explanation and at times have refused to talk to me. This incident raised our rates tremendously. Again we had no knowledge of this until a competing company saw it and communicated to us while getting a quote. This, to me, is unconscionable. Total lack of communication and due diligence by FYFB. We have since left them as of a couple of weeks ago. A report has been made and an investigator assigned to this case by the ******** ******** ** ********* ******** *********** I can provide the case number upon request.Business Response
Date: 11/13/2023
Please see attachedCustomer Answer
Date: 11/16/2023
Complaint: ********
I am rejecting this response because there was NO communication with me pertaining to what *** ****** had "claimed" after KFB employees referred to him as a "***** I have text messages showing this. Paragraph number 4 in ******** response pertaining to "aggressive behavior" (he lives in Louisiana) and that he refused to work with me. I did not have any communication with KFB stating this although I called and left two messages inquiring about the claim and had no return call. No mailing. No email. No alert a claim had be paid whatsoever. At this time I assumed the claim was dead. That was until a competitor of KFB alerted my wife and I of the claim. I have proof of lack of communication including texts and call logs. I know my right is to be informed of any claim filed and processed. Again, I was not informed of anything pertaining to our insurance account and was utterly embarrassed telling the agent we were getting quotes from we had no claims for him to come back and think we are liars. KFB and particularly agent ******* *****a are responsible for this. We did our due diligence in paying our premium and checking in on our policy without any communication. This has caused our blended family much grief and turmoil. Recently I was informed Alicna has made at least one social media post calling my wife out about which insurance company to choose. My wife had commented on the post in support of a competitor and their service and said nothing about KFB or ******* Her response to my wife was not necessary or constructive considering the circumstances. I stand with my demand of KFB paying the claim amount. Thank you to all involved. I hope this matter is resolved and happens to no more customers.
Sincerely,
**** ********Initial Complaint
Date:07/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Home Insurance premium on28 April, 2022, due day is 30 April. I paid our Auto premium on 6 May, due day is 9 May. I received Expiration Notice for Home on 12 May, 13 May, I showed ****** who collected my Auto and Home premium her hand wrote Home Insurance paid. She said I didn't pay, I paid for 2021. It doesn't make any sense, KFB will not wave my 2021 Home premium till April 2022. But I paid Home premium on 13 May. I received **** ** ******* Credit card billing statement, I found KFB collected Auto premium $920.52 twice. I made appointment with Mr. *********, showed **** ** ******* statement, he said his computer doesn't show I paid twice, he will find out and call me. A few days later called me said he found I paid twice. He wants to hold $920.52 for next Auto premium, I asked him I want money back because I already paid to Credit Card company. He said he will pay me. I waited until end of June, I didn't get check from KFB, I called them they said Louisville Office mailed to me, I waited another week, I visited KFB office, **** explained KFB mailed check on 1 July, but out to Post Office on 5th of July, I didn't receive check, so I went KFB office, ********* said he is busy, he has many things to do, went away, **** said she will take care of this, she said wait a few more days, I waited 11 July, I didn't get check. I called ****, she said I didn't check, so she wants to mail the check to her and she will mail it to me. I laughed and said it is nonsense, No, it is not your check. I called Louisville KFB Head Quarter, Marketing staff said she will find out what happened. She never called me back. I am so sad for irresponsible business which we depend on. Please forgive my short English I am a ******* ** ***** ***. ** ******* is Navy Retired, **** ********* * ** **** **** ** *** *** ******* *******Business Response
Date: 08/19/2022
In response to the complaint number *********
04/28/2022 Received a payment from *** ******* on her auto policy renewal.
05/19/2022 Received a second payment from *** ******* on her auto policy.
06/10/2022 Obtained signature from *** ******* to reverse payment and send refund.
06/15/2022 Refund check was issued and mailed to *** ******* in the amount of $920.52
07/01/2022 Spoke with *** ******* who stated she had not received her refund check. Confirmed her mailing address. Submitted a request to have a stop pay on the first check and have a new refund check mailed.
7/11/2022 Received phone call from *** *******. She advised she has not received refund check yet. Offered to have check re-issued and mailed to agency due to her not receiving the first or second check at her address. She refused the offer.
7/15/2022 *** ******* cashed the refund check in the amount of $920.52.
Please let me know if you have any questions regarding this matter.
Sincerely,
**** ********
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