ComplaintsforFischer Homes Greater Cincinnati

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Early February of 2024, a list of items was turned in to the warranty division of Fisher homes for correction/repairs! Half were completely and signed off while most were told did not fall under warranty! It has been such a headache to get any of our three month warranty items corrected and this time is no different! We have two items that need to corrected immediately and we keep getting excuses to why they haven’t been repaired yet! (Having hard time scheduling contractors, supplies will need to be ordered, lack of communication) one item is our master bathroom, that was put in our 3 month warranty, and is still not corrected! That issue has been going on for over 9 months! The other warranty item is that the A/C unit’s supports are bent and unit is laying in the dirt, only causes future damage that we know Fischer will not repair due to being outside our 1 year warranty! We have had to contact the president of Fischer homes by email, Tim M******, to complain about our past superintendent (Hayden Haas) for not doing what he is supposed to do; which in result was pulled off our home, numerous contact attempts to the warranty department, and have been trying to work with the new superintendent, Adam N***! We would like to Fischer to complete this last two items asap so we have move forwards with our lives and end the relationship we have with Fischer!

  Business response

  02/20/2024

  Dear better Business Bureau,

  Fischer Homes has reached out to the field associates that were performing the warranty service on *** ******** home, and have found the following.

  The Customer Care Manager was very surprised at this submission to the BBB. He worked through the Final Service Request turned in by *** ****** and completed it on January 3rd, 2024. *** ****** actually signed it off as complete, and checked the "Yes" line when asked if he would recommend Fischer Homes if someone asked. We've attached the signed-off service for you to review. 

  Fischer Homes has an outstanding warranty service percentage as it pertains to our customers recommending us to friends and family. We are very sorry to hear that *** ****** has recently changed his mind. We will have a representative from our Customer Relations team reach out to him, and listen to why he now feels this way.

   

  Thank you for your service to both customers and businesses.

   

  Fischer Homes 

  Greater Cincinnati

  Customer response

  02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I signed off on the items that were completed on that day! There were two items on that list that does not have my initials on it! The correction of the hvac unit and the master bathroom trim and floor! The master bath room trim and floor has been an open issue since the 3 month warranty! The master bath has been corrected since my initial complaint; the A/c unit is still laying in the dirt and needs to be correct the proper way! Adam has not been very professional since the BBB has been contacted either! I can’t prove this because he asked my wife to call me from her phone and wanted me to explain my decisions over the phone, which is coincidental to me not being able to prove that conversation ever happened! Adam also has invited himself on my property without out permission to speak to the contractors I have hired for other work being completed,(no bearing on warranty coverage) 
  
  Regards,
  
  *********** ******
  

  Business response

  02/29/2024

  Dear BBB,

   

  The Fischer Homes Customer Care Manager has explained how the HVAC unit will be mounted and has it scheduled. He has been working diligently to complete the warranty requests for our customer. He talked with the contactors working on the home because they were friends that also perform trade partner work for Fischer Homes. He does apologize for causing our customer undue stress over this. 

  Fischer Homes believes our Customer Care Manager is performing the warranty requests appropriately and should be completed to our customer's satisfaction in a timely manner.

   

  Regards,

   

  Fischer Homes 

  Northern Kentucky

   

  Customer response

  03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********** ******
  

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I closed on my home January 3, 2024. Had a flood in my kitchen on January 8, 2024. I was in a hotel for two weeks. Fischer homes was supposed to reimburse me for food I purchased while I was displaced as well as water bill & electric bill. Now, I am getting the run around & no one will contact me or let me know the status of my food per diem check or reimbursement on my bills. I have reached out via email & phone & I am being ignored. No communication at all. The entire time I’ve been in my home it’s been a battle to get Fischer homes to do the right thing.

  Business response

  02/21/2024

  Dear Better Business Bureau,

  Since receiving this submission from the BBB, Fischer Homes requested our Customer Relations team reach out to the ****** Construction Manager about the reimbursement. He had already corresponded with our customer and submitted the necessary documents to our Accounting department for her reimbursement. She should have received them via regular mail.

  Fischer Homes regrets that this warrantable event happened right after the closing, and has made every effort to ensure her new home will be an exceptional experience going forward. We are 100% devoted to to our Customer Service, and have scheduled continuing education for our field teams to support our mission.

  Thank you for allowing Fischer Homes to respond and remedy this matter.

   

  Fischer Homes

  ****** ****

  Customer response

  02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  As of February 21, 2024 I have still not received my food per diem, water bill, or utility bill reimbursement via US mail.
  
  Regards,
  
  ***** ******
  

  Business response

  02/27/2024

  Fischer Homes has confirmed that our customer has received the checks via the USPS. We believe this warranty matter has been resolved.

  Thank you,

   

  Fischer Homes

  ******

  Customer response

  03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  01/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Outline of issues since closing on Wednesday, January 3, 2024. Day 1 - Wednesday (day of closing) extreme cold. Day 2 -Thursday Extreme cold continues I’m beginning to think there’s an issue with the windows.Day 3 - Friday home inspection which discovers the reason for the extreme cold…no blown insulation in a brand new home. Day 4 - Saturday & the movers physically move me in. I’m unable to have my washer hooked up because where the hose goes is sealed shut. (Human error again). My plan was to wash while I unpacked during the weekend. Day 5 - Sunday my refrigerator is delivered, but I’m unable to get the water or ice feature to work… even though the water line is connected. Also the en suite toliet begins to make bubbling & gurgling noises, so I decide to stop using it & use the hallway bath because I’m afraid it may overflow.Day 6 - Monday the toliet in the hallway bath won’t flush the water level is rising & nothing is going down. I walk into the kitchen to make coffee & water is all over the kitchen. It takes awhile for me to actually speak to a human because no one is answering their phone. I’m unable to go to work because of this emergency. I find out I’m unable to stay in my home & will have to pack up to stay in a hotel. Fischer homes is now refusing to replace the flooring in the kitchen. Instead they are wanting to replace sections of the floor of a newly constructed home. I did not purchase my home with pieced together flooring. I want the entire floor replaced. The area should be the same as it was when I closed on my home. Pieced together flooring will cause the floor to curl & will allow dirt & debris to get inside the crevices. -- Matthew S********* Construction Manager - Fischer Homes ****************************

  Business response

  01/19/2024

  Dear Better Business Bureau,
  
  Fischer Homes appreciates your service, and has reviewed our customer’s submission to you. We agree that the situations that occurred after the closing should not have happened. These items should have been caught and corrected when the Quality Inspection process took place. We sincerely apologize to our customer for these items and our Field team is working hard to regain their confidence.
  
  We connected with the Construction Manager in ****** about the flooring, and he indicated that the remediation company removed the flooring just past the affected area. He’s planning to use the overage of flooring that was left in the home after closing. This will ensure a batch match and will be warranted the same as it was prior. This is an industry standard practice and will expedite the process for our customers.
  
  The Construction Manager will be contacting our customer to go through the floor replacement process. He is also expediting the process to avoid delays in having our customer return home.
  
  
  Regards,
  Fischer Homes
  ******
  

  Customer response

  01/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased home 5/10/2022. Included a one year warranty. One item was floor squeak in Master Bathroom. They attempted to repair one time on August 8th. The noise reappeared about a month ago. Fischer Homes is refusing to attempt to repair again.

  Business response

  12/13/2023

  Dear Better Business Bureau,
  
  Fischer Homes went above the National Association of Homebuilder’s Performance Standards that our contract refers to for these matters. The standard is to try to correct the floor noise without removing flooring or other finished products. Floor noises in a home constructed of mostly wood products may occur.  Homebuilders are not required to deconstruct a home to resolve a floor noise.
  However, in good faith Fischer did remove the finished floor to attempt to correct the noise. We were successful, but over time it appears it has returned. We have communicated to our customer that we’ve met our warranty obligations and the NAHB Performance Standards, and no further action will be taken.
  Fischer Homes maintains a high level of customer satisfaction and appreciates the Better Business Bureau’s commitment to both the customer and the business.
  
  Sincerely,
  Fischer Homes
  ****** 

  Customer response

  12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The floor problem was present after the 4th month of closing on the home. Fischer would not repair until the one year mark of ownership. When repairs were attempted the crew did not remove the plywood flooring for inspection. The simply attempted to reduce the noice. The noice has returned and is even worse. The plywood could be delaminated or may need to be glued. I wasn’t aware their on attempt was the final repair otherwise I would have insisted the remove all the flooring and reinstall. We do not have any other flooring problems within the home. I reported the need for the repair at the 4 month and was told I had to wait till the one year mark. Fischer did not make an adequate attempt to repair.
  
  Regards,
  
  ***** **********
  

  Business response

  12/19/2023

  Dear Better Business Bureau,

  The attached National Association of Homebuilders Performance Standards are what the customer and Fischer Homes agreed to abide by in the Construction and Purchase Agreement. Fischer was not required to remove finished flooring to remedy a floor noise, but did so for our customer. The subfloor fastening system was increased, and then the finished flooring was reinstalled. The result was the elimination of the floor noise. 

  Fischer Homes has met the warranty obligation that was agreed to in the customer's contract.

  Please see the attached documents.

   

  Sincerely,

  Fischer Homes

  ******

   

  Customer response

  12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  My floor noises are loud and consistent with the definition of poorly constructed/misassembled floor. Something is loose and needs repair. 
  This situation is not acceptable.

  
  Regards,
  
  ***** **********
  

  Business response

  12/21/2023

  Dear Better Business Bureau,
  

  Fischer Homes went above the National Association of Homebuilder’s Performance Standards that our contract refers to for these matters. The standard is to try to correct the floor noise without removing flooring or other finished products. Floor noises in a home constructed of mostly wood products may occur.  Homebuilders are not required to deconstruct a home to resolve a floor noise.
  

  However, in good faith Fischer did remove the finished floor to attempt to correct the noise. We were successful, but over time it appears it has returned. We have communicated to our customer that we’ve met our warranty obligations and the NAHB Performance Standards, and no further action will be taken.
  

  The ****** Construction Manager will contact our customer to ex[plain our position in person.

  Fischer Homes maintains a high level of customer satisfaction and appreciates the Better Business Bureau’s commitment to both the customer and the business.
  
  Sincerely,
  Fischer Homes
  ****** 

  Customer response

  12/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have spoken with the local construction manager from Fischer. He is visiting of home for inspection on the December 27th. He didn’t declare he was coming to explain their position on not repairing. I understand him coming to inspect the problem. I believe once he walks on the floor he will see and understand the need for further repair. The noise is loud and the floor moves.
  
  Regards,
  
  ***** **********
  

  Business response

  12/21/2023

  Fischer Homes has fulfilled the previous response that a Construction Manager will make a site visit to discuss the matter with our customer.

  Customer response

  12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Fischer Homes has cancelled our meeting for today 12-27-23.
  
  Regards,
  
  ***** **********
  

  Business response

  12/28/2023

  The meeting was re-scheduled for Tuesday 01/02/2024 @ 1:00 PM. 

  Customer response

  01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  We are scheduled for repair by Fischer Homes for May 1st due to travel plans in our part.
  
  Regards,
  
  ***** **********
  

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought this house new in October 2022. At move in we identified issues with the concrete on the driveway, walkways and patio, both of which had large chunks broken or breaking. We took pictures to verify the damage. Fischer came and fixed part of the driveway, but not the walkway or patio. We requested that they do the rest of the work and were told they would when the weather got better. This never happened. At the one year mark, we reminded Fischer that this issue is still outstanding and they notified us that these items were complete and suggested that we contact a third party to fix it ourselves. A consumer does not expect to buy a brand new home with these types of defects and have the builder refuse to make this shoddy workmen ship right.

  Business response

  12/12/2023

  Dear Better Business Bureau,
  Fischer Homes has investigated the concrete matter that our customer sent to you recently. We discussed it with the associates involved and have concluded the following.
  

  Fischer did make a driveway repair soon after they closed on the home, but it was not an item listed on the Home Orientation walk through just prior to the Closing.
  

  At approximately ninety days post-closing the Customer brought up additional items on the driveway, but our field team had documented that a moving truck had been pulled onto the driveway during the move-in process. We strongly discourage this in our Use and Care documents due to residential concrete not being rated to handle this type of weight. They also had their own company pour additional concrete sections to the original Fischer driveway.
  

  Fischer Homes did however agree to perform additional repairs in May of 2023. The customer again reached out about more repairs they felt were needed, and they were asked to place the items on their Final warranty service and it would be evaluated at that time.
  

  The Final service has not taken place to date, but our Field team plans to review their concerns when the Final service is in progress. If it falls within our warranty obligation, then it will be corrected. If it’s determined that the concrete is within the NAHB Performance Standard or possibly caused by the events described above, then it will not be repaired.
  

  Thank you for allowing Fischer Homes to respond.
  
  Fischer Homes
  Dayton Ohio

  
  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 15, we had an HVAC repair done on our unit. The unit was leaking and upon inspection by the HVAC technician, there was a clog of compacted drywall dust in the drain. We have not had drywall work done on our home since our purchase date of October 2020. The technician concluded that the only way the drywall dust could have gotten into the unit would have been if Fischer was running the unit during construction and drywall installation (an improper and irresponsible practice). Shortly following the leak, we noticed water damage, including mold growth on the other side of the wall behind the unit in our kitchen cabinet. I promptly had a restoration company come out to assess the damage and they recommended removing drywall, flooring, and the affected cabinet to clear the damage. I reached out to Fischer that same day and explained the situation, as well as their role in causing the damage. The representative on the phone told me to cancel any further appointments I had with the restoration company, provide them a statement from the HVAC technician, and that they would come assess the damage and send their own technicians out for repair. 5 days after providing them with documentation, they finally sent someone out to “take pictures” of the water damage. I relayed to their representative, Ryan, during his visit that we just had someone out in June to service the unit before the leak occurred. I asked when we would hear from Fischer on next steps, he replied I should hear back “soon.” 2 days later, I reached out to Fischer due to not receiving any follow up on this. They said I was told during my visit from Ryan they would not be repairing it due to us not servicing the unit, all of which was false. I then requested information about mediation as outlined in the homeowner agreement and have not received a response as of the time of writing this (it has been 5 days). We are seeking for a Fischer to repair the damages caused by improper construction practices.

  Business response

  09/13/2023

  Dear Better Business Bureau,
  Fischer Homes has reviewed this matter with the Customer Relations team and the Customer Care Manager that made a site visit to the home.
  We respectfully disagree with the correspondence and time frames communicated to the BBB. The home is over three years old at this point and two years past the warranty period. As a courtesy we had the Customer Care Manager (CCM) go to the home and investigate the claim.
  

  The condensate lines and filter were cleaned by the HVAC company that the homeowner hired, but when the CCM asked if the unit had received maintenance or cleaned in the past three years the response was no we had this company out because we noticed an issue. Our Homeowner Use & Care Guide recommends an HVAC contractor maintenance the system twice a year. We suggest a routine spring/summer and a fall/winter seasonal maintenance routine be followed. 
  

  Fischer Homes is not responsible for the maintenance that led up to the blockage in the line. We have no idea when filters were changed or what dust and debris may have blocked the line that caused the damage.
  It’s very unfortunate that this happened, but without routine maintenance to an HVAC system it’s inevitable.
  

  The mediation rules have been delivered.
  
  Sincerely,
  
  Fischer Homes

  Customer response

  09/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Regarding time frames of communication from Fischer, whether they “respectfully disagree” is irrelevant because I have time stamped emails. Not once did they ask whether we change the furnace filter, which we do so every 30 days as suggested. Nor did they ask for documentation of the cleaning we just received in June. In addition, we have and did provide documentation that the specific debris that caused the clog was drywall dust. Considering we have not had any drywall work done in the past 3 years, the only way it could have gotten in and clogged the drain was during construction. This is irresponsible and improper practice and should be remedied on Fischer’s behalf, regardless of whether it is past warranty or not. Any reputable company would remedy something they did wrong during the construction of their homes. Then again, we are coming to realize that Fischer is not a reputable company.

  Fischer has displayed highly unprofessional behavior such as not responding to emails or inquiries in a timely manner, the representative arriving 3 hours late to inspect the damage, and failing to communicate their decision to not remedy the damage they caused, which has resulted in a delay in our being able to have our home repaired. 
  

  Regards,

  
  ****** ******
  

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Closed on our new construction home in May. Since then we have noticed many issues with the home. We understand some minor things will always come up but one issue would be considered major, and completely unacceptable that it wasn’t caught during the build. The smaller issues, but still issues, are stairs that do not line up to the wall (few inch gap from the sheet rock to the stairs), framing/baseboards on the main level that are uneven/crooked, unfinished trim in bedroom closets, nail tacks sticking up in carpet causing actual cuts in our Children’s feet, unfinished trim on stairs, poor painting quality (especially where it meets trim or window). The most major issue is the roof being SHORT of the fascia and gutters leaving a 3-4” gap in the roof where water has been entering the since May. The fascia is already rotted out, there is a huge birds nest in the attic. This is completely unacceptable on both the craftsmanship as well as Fischer not holding their contractors accountable. We are fortunate this didn’t become a more major issue (water running down the interior walls) and that my husband actually decided to do his due diligence and look into the issue when he noticed something off.

  Business response

  08/18/2023

  Dear Better Business Bureau,
  

  The Fischer Homes Warranty department directed our Customer Care Manager to reach out to our customer immediately after they reported this warranty matter. The roofing trade made a site visit the next day and found that a repair was needed by the exterior trim and framing prior to them completing their repair. The exterior trim trade is there today, to both remove the bird nest and make the necessary repairs. The roofer will complete his portion once notified that the framing and trim are complete.
  

  Fischer Homes understands this should not have been missed and apologizes for the inconvenience. We are committed to customer satisfaction and honor our warranty obligations promptly.
  

  The customer’s Initial warranty list will also be scheduled and performed in a timely manner.
  

  Thank you,
  

  Fischer Homes

  
  

  Customer response

  08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The roofing contractor did come out the next day, that is correct, however we have seen NOBODY since then. We were told 2 days in a row now that they would come by to fix it. Nothing has been done. The exterior trim and framing contractor has not stopped by. We’ve contacted our field manager every day since Tuesday and have been told they will come by but have not yet. 
  

  Also, I attached another photo to show you how visible the issue is from walking the perimeter of the home! This absolutely should have been identified by Fischer had they had actually done a final inspection.

  Hopefully this will be resolved promptly. 
   
  Regards,
  
  ***** ******
  

  Business response

  09/01/2023

  Hi ****,
  
  The Customer Care Manager responded to me that the framer was there on Friday the 18th and the roofer was there on Monday the 21st to complete the warranty repair. They have a painter scheduled to paint the short piece of exterior trim next week.
  
  Please change this from unresolved to resolved after you confirm this with *** ******.
          
   
  Thanks,
  
  Larry S********
  
  Fischer Homes
  Technical Construction Manager

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Horrible... Horrible ... bad choice to build or buy and do business with .. they keep pushing you around, They replace my front porch 4 times to get it KIND OF RIGHT because they just charge you premium dollar your to build your dream home then they choose un professional no experienced contractor without super vision so it’s your luck I guess …but in return not the job was poor that took them near 8 months to finish it they DESTROYED my front yard lawn it looks HORRIBLE I have been in contact with the builder to fix it without any luck. I wish I did not even build with them, it’s an extremely bad experience. However, I will not stop to at least fix and repair my front yard lawn grass. And do what it takes to get it repaired.

  Business response

  08/15/2023

  Dear BBB,

  Fischer Homes has reviewed the customer's statement with the Customer Care Manager assigned to this service request. He recently inherited the warranty repair work from another associate and completed the project. The seed and straw repair was performed due to the very small amount of yard that was disturbed during the warranty repair, but we have since removed it and added sod in its place. 

  The Customer Care Manager did show up for three scheduled warranty appointments to review this with our customer, but they were apparently unable to be home to meet with him.

  We believe this matter has been resolved in an amicable fashion and our customer satisfaction has been restored.

  Sincerely,

   

  Fischer Homes ******
  

  Customer response

  08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  

  Not that they are not doing their job but they are laying as well on handling the request. 
  

  1- seed was placed poorly. 
  2- straws was not removed by them at all. 
  3- no schedule meeting was in place with me. 

  4- it’s a total lie after lie I will not stop until they deliver what I have been charged for. 

  Regards,
  
  **** ********
  

  Business response

  08/17/2023

  Dear BBB,

  This was actually completed on the day the customer sent their second response in. The Customer Care Manager had set it all up with our trade partner, but unfortunately did not communicate the action to our customer.  He has since told the Customer Care Manager that he is very satisfied with the warranty repair.

  Thank you,

  Fischer Homes ******
  

   

  Customer response

  08/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am having problems with the Fischer homes homebuilder because they refuse to extend the warranty from the first homebuyer to me, despite the fact that the first homebuying didn't live here and I bought the house within 4 months of them closing. Fischer homes knows that a lot of military members buy in this area and are hoping for situations like mine. It wouldn't be that bad if they hadn't done such a horrendous job building this house. The shower needs to be replaced because it's leaking into the dry wall and there are numerous other issues caused by poor workmanship and zero oversight. I don't know what to do. I think they should extend the warranty to me especially since I'm within 1 year of the sale of the build and no one lived here before me. I had the house inspected but they didn't find many issues because most of the issues came to light by someone living in the home.

  Business response

  07/19/2023

  Dear, Better Business Bureau,
  Fischer Homes has reviewed the issue that the subsequent purchaser sent to you recently and we’ve prepared our response.
  

  Fischer Homes has a company-wide policy that the one-year limited warranty does not transfer once our contractual customer sells the home. There are many business reasons for this and is common within our industry and many others with contracts as well. Fischer Homes cannot pick and choose who we extend the warranty to for obvious reasons. This is contrary to the email quote that the subsequent purchaser sent to our Customer Relations associate. We will only submit this offensive language directly to the BBB and not to the general public.
  

  Fischer Homes is an honorable homebuilder and has an excellent customer service rating. That said we have made the decision to overlook the comments submitted to by the complainant and will have a Construction Manager make an onsite visit to review the shower matter only.
  

  This home received an excellent Quality Inspection score, had only two items on the Home Orientation list when it was walked with our contractual customer. The Closing survey received the highest scores possible and a “would recommend Fischer Homes to friends and family” from the original buyer. We have attached these documents for the BBB to review.
  

  Fischer Homes appreciates the opportunity to research and respond to this matter.
  
  Sincerely,

  Fischer Homes - ******

  Customer response

  07/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. 
  I want to be reimbursed for insulating the attic which was about $1,500, and I want the listed issues below addressed. How did this house get approved by the county with zero attic insulation? And decking exposed on the roof? Claiming that an average person reviewed the house and approved is meaningless. See my inspection from December 22, attached. You need to have home inspectors look over these houses so that you can hold your contractors accountable for their work and actually stand by your claims of being a reputable business. Why would an average person think to check the attic for insulation? 
  I know that other Fischer neighborhoods have better houses than ours, I know that Fischer can do a good job. But something has gone terribly wrong with ***** Place. Perhaps a bad contractor? This neighborhood calls it the Fischer curse. If you feel so strongly that your company does a good job then you need to investigate the issues with the ***** Place neighborhood and why there are so many problems that people have. There have been neighborhood discussions of coming together with a joint lawsuit because these homes were made with so many glaring issues, I have not engaged in these discussions, I see them on social media.
  The noun rape can mean to plunder or strip something of resources. I've provided the definition and link to the reference below. Rape is not an offensive word, I did not curse at anyone and I would certainly consider that offensive. The act of rape is offensive and it is what I feel your company is doing to me and the other residence of this neighborhood. I believe you owe me an apology for your false accusation. What you are doing to unsuspecting home buyers is offensive. To change jobs, leave all my friends and family behind, and move to a new state where I don’t know anyone is stressful enough. I spent a lot of money to buy a brand-new house expecting to not have to deal with so many repairs because I didn’t want the stress of home repairs. Then I moved here and started finding issue after issue with this house which has caused an enormous amount of stress that I paid a lot of money to prevent from happening. If you do not fix these issues then I am being stripped of my resources by your company. I cannot express how stressful and traumatizing it is to worry about what’s going to fail next in this house, the least you can do is honor the home warranty that you owe every one of your residence.
  I want the shower fixed so that it stops leaking and the water damage repaired due to the shower leaking. I want to be reimbursed for the attic insulation. In addition to the shower and the insulation I want these items addresses: 
  
  Bathroom light fixture, downstairs – replace fixture
  Water outlet of sump pump shouldn't be dumping water so close to the house, should be routed to the sewer, why is this sticking out of the house? Bad practice.
  Basement stairs not properly supported
  All flashing on roof that is discussed in the inspection, except the slanted part of the roof at the top, someone was hired to fix that and they will be responsible for repairing it
  Seal all nails on roof
  Outside electrical socket not operational and won't reset, north side of house
  Concrete slab in backyard has no slope, needs to be fixed so that water flows away from the house because this will settle and start to direct water towards the house.
  
  Monetary agreements for these replacements are acceptable provided I agree with the amount and have a quote. I’ve attached the first and second inspection reports, the first inspection was done so poorly that they returned my money.
  When you review the inspection report from July 23 you will see that I am being very reasonable with my request, despite being wrongfully accused of using offensive language. I don’t like being wrongfully accused.
  
  Regards,
  
  ***** *****
  
  
  ****************
  

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We built our *********** ********** home with Fischer Homes and closed Nov. 10, 2022 and had the yard seeded and strawed, however, we have had no grass grow even with following their guidelines. The landscaping that we paid for was not done properly and we know they are aware as they are no longer using the company that provided our landscaping. Trees and shrubs were not planted correctly resulting in them dying. The yard was left with nothing but rocks, limbs, building debris and subcontractors garbage. We contacted Fischer Homes to come out and look at yard since we are still in warranty phase and have yet to have a reply. Emails and photos have been disregarded and gone unanswered. Spoke with Sarah in Customer Service who asked me to give her two business days for a response and have yet to hear back from her, that was a month ago. Buyers beware of building with Fischer………

  Business response

  07/11/2023

  Dear Better Business Bureau,
  Fischer Homes is committed to an exceptional customer service experience. We have reached out to our yard installation trade partner about this home and requested the yard be overseeded and fertilized. This will take place during the week of July 17th.
  Our Field Manager was not made aware of any issues with the landscaping but will make a site visit to review it with our customer.
  

  Thank you for your continued service and allowing Fischer Homes the time to evaluate this matter. This resolution should bring this warranty matter to an amicable resolution.

  Sincerely,

  Fischer Single Family Homes

   

   

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