Complaints

This profile includes complaints for Browns Field Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Browns Field Service, LLC has 4 locations, listed below.

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  Browns Field Service, LLC

  5796 Constitution Dr Suite A Florence, KY 41042

• 

  Browns Field Service, LLC

  1459 Elijah Crk Rd Hebron, KY 41048

• 

  Browns Field Service, LLC

  147 campbell rd Walton, KY 41094

• 

  Browns Field Service, LLC

  304 Eagle Creek Dr Dry Ridge, KY 41035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner is a thief. He has blocked me and has been holding my tractor for ransom for a year. He claimed he had the parts, took it, took my money for the parts, then said he couldn’t get the parts (he already claimed he had and charged me $1700 for) and couldn’t fix it. He claimed I still had to pay for the parts he got because they’re non returnable plus I owed him ‘several thousand dollars’ in research and travel that I never agreed to. I have never received an actual labor bill, just the 1722.00 parts bill I paid. The credit card company did an investigation and found he had no proof of any parts purchased or any repairs completed and that he had misled both myself and the credit card company during their investigation. He then offered to bring the tractor back and didn’t, adding an undisclosed storage fee and demanding ‘several thousand dollars’ for the tractor he couldn’t fix. I have no idea how much he was demanding because I never got a bill after multiple requests. I hired Brown’s to weld a plate back on my tractor axle. He had a welder on his truck. After no showing several times he asked if he could take it to his shop for his convenience. He said he had already got the parts to fix it so I allowed him to take it. A couple months later he billed me 1722.00 for the parts he billed as ‘tractor front end parts’ and couldn’t provide a parts list. I paid it because he had my tractor and said it would be done and home the following week. A month later he tells me he couldn’t get the parts. The parts he claimed he already had before taking it, then claimed he had again and billed me for. He said he couldn’t fix it and it wasn’t his fault the parts weren’t available and that he would bring it back that following week. He didn’t. Another month goes by and I contact my credit card company to open a fraud investigation which they did and found the charges to be fraudulent due to the fact he had no record of any parts purchased or any repairs completed.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience with Brown's Field Service regarding my **** ***** repair. Earlier this year, I dropped off the machine to have a refurbished engine installed and paid $10,000 upfront for a new engine block. I was originally quoted a one-week turnaround time, but six months later, the machine was still unrepaired. *********** informed me that no repairs had been made—the original engine, identified by its serial number, had simply been spray-painted to look like it had been replaced. I eventually got my unusable machine back in late August, not from Brown's, but from ***********. I strongly advise against trusting this company with any repairs. I am now out $10,000, and my **** ***** remains non-functional.