Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle, and at purchase I was told id only need to replace the rotors (200$). I've put over 2.5k back into the car and I still have the same issue, called the owner to see about trading it out, or getting it fixed, was told I'd have to foot the bill for a repair, and that they can pretty much do nothing for me. Was straight up lied to and mislead, if I knew there were more issues i would have never purchased the car.

  Business Response

  Date: 03/27/2025

  Hello

   

  Thanks for contact BBB. since you bought the car in July 2024 we have not heard any issues related to your vehicle. The vehicle you bought is AS-IS **** ***** with 178K miles and no warranties or promises were made. Really, not sure that we can handle this 9 month later and specifically wear and tear item on that old of a car. Our service department can help you get new brake at some kind of discount if you wish

   

  thanks

   

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** ****** ****** from there lot and but the windshield had to be replaced and an alignment I work for a auto glass company so I know how it is supposed to be installed the manager had a glass company install it without putting primer down and she told that glass company to glue right on top of the rust and I have that glass company information as well. And the windshield provides structural support for the car incase of a rollover accident that truck rolls over the windshield is going pop out and the top of the truck will crush without a windshield. My number is ###-###-#### thank you

  Business Response

  Date: 08/21/2024

  The customer purchased the **** ****** from our dealership and we agreed to complete an alignment and replace the windshield. Both the services were completed, the windshield was replaced by an outside vendor that specializes in glass replacement. The customer notified our dealership of the issue he expressed in the complaint to BBB and we reached out to the vendor. The vendor agreed to meet with the customer at our dealership to re-inspect the replacement and make any necessary repairs. Upon inspection the vendor did not find any issue with the glass replacement itself but offered to add primer and install moldings that were originally not on the vehicle. The customer was not satisfied with the resolution and asked for additional body work items to be completed, however these would be at a customer cost. The customer was not satisfied and became argumentative and irate with the staff at Midwest Auto Store and the glass vendor. At this time, we asked the customer to remove themselves from the property. 

  Customer Answer

  Date: 09/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Gluing a windshield on top of rust is not the way you do it and there outside vendor now this and told me the dealership told them to do it as cheap as possible and to glue on top of rust and told them don't waste time removing the rust which is the correct way to install a windshield. I talked to the glass company that did it and that what they told me 
  
  Regards,
  
  ****** *******
  

  Business Response

  Date: 09/09/2024

  We have asked our vendor to rellok at their job as previously mentioned and they have and we rely on their judgement. We thank you for your business and decline to discuss any further

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **** ***** ********* on Feb 12th they told us they were taking it back to there shop and checking the oil and putting gas in it for us they brought it back said everything was good and we drove off about an hour and half later they're calling me telling me I need to bring it back in on Wed that they noticed it needed a rear passenger shock ?? so took it in on Wednesday they then tell me they ordered the part it would take a couple days an to bring it back in a couple days which made me think hmm ?? going to take it to my Mechanic who then tells me the whole frame is rusted gone and deemed unsafe to drive I take it back to Midwest on Thursday 2/15/24 and it's been there ever since and I asked for my money back and they have refused and just keep pushing me to just let them fix put a new/used frame on it and at this point I don't even feel comfortable or safe with that I just want my money back

  Customer Answer

  Date: 03/07/2024

  3/7/24 customer called business now says there are more things wrong with the car and it needs $200+ more in repairs. Please help.

  Business Response

  Date: 04/22/2024

  Midwest Auto Store has been working directly with the customer ****** *****) in regards to the issue with the **** ********* ********* that was purchased. Our service shop has replaced the frame on the **** ********* and provided a loaner vehicle at no cost to *** *****. During the repairs on the vehicle the service shop noticed that there were a few items that were recommended to be replaced and would have failed in the future due to normal wear and tear on the vehicle. The service department contacted *** ***** and notified her of the additional items and agreed to cover the labor of the repairs, while *** ***** was only responsible for the cost of the parts. The repairs have been completed and *** ***** has the vehicle in her possession. 

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our vehicle in December of 2021 and started having issues very soon after. First none of the running lights were working so we took it in for service. From there it went downhill, everytime we had ann issue it was a struggle getting things fixed or covered under. The warranty even if it is listed as covered. The hydraulics on the hatch snapped off in September but the wasn't covered and we told them the A/C was working, they charged it without asking so we didn't pay for that but they said there were no leaks. It has not worked since we got it. Our driver window quit working and we had it there 3 times for that and on the 3rd time it was fixed but the whole time we were told it might not be covered even though it states it is in our warranty. The the A/C we left our vehicle there for 4 days and had nothing to drive. We were charged for the expansion valve which is listed under covered in the warranty. When we picked up the vehicle they said we would have to bring it back because something wasn't right with how it was blowing. What they didn't say was we would have no heat. After taking it back they said it was a part that's not covered of course, we stated the heat worked when we brought it in. They took no responsibility for it happening there. We asked for the part back and it clearly shows they damaged the wire. So we were charged for their negligence and the work for them to work on the same part again.

  Business Response

  Date: 05/04/2023

  Our original reply to customer :You are right, our team did not address the claim issues appropriately and since then we have stepped in and worked hard to address these issues quickly. We have replaced the evaporator behind the dashboard and when testing the system we could not get the relay activating the control panel to switch heat or A/C. that relay (old part) that you have picked up is simply a wire with connectors and look like it has been shorted at some point whether here or there , before or after, is simply an electronic part that could fail at anytime. We have saved the part so that you see we did not physically damaged or altered. Upon replacing that, all are operational as intended. We have tried to get coverage from the warranty, but it was not covered and have discounted to reflect roughly 250 for parts and labor. We understand the impact to your budget especially nowadays crazy escalating cost of living, but we cant guarantee all parts especially electronic ones unless they are covered by some kind of warranty. As far as being rude, we are sorry that you perceived what we stated "we can't repeat the conversation six times reiterating that same thing but expect different results". If I can be of any further assistance, please feel free to contact me personally at *** *** **** and ask for *****

  Since then, customer requested old relay/wire and we have shared with them and we had proof of condition but customer took and damaged wire and posted a picture of it damaged on google (complete fraud). We will proceed legally against customer and decline to further comment on this issue
  

  Customer Answer

  Date: 05/16/2023

  It's fine this is the only resolution we will get. This issue is resolved as best as it can be.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Midwest auto store for repair. They hold it for 3 weeks and couldn’t figure it out. So I asked to take my car somewhere else for diagnosing, then they said it would be 1737.41 to pick up my car. I first refused to pay because they were not being fair to me, but then I agreed to pay so that I can my car back and have it diagnosed at a different place. I was told they would charge me a 3% fee if I’m using a credit card which I understood and agreed with. I came in and ready to pay the manager then said he’s only accepting cash payments. I feel like I am being treated unfairly. I’m being forced to pay a fee I should have to and the worse way.

  Business Response

  Date: 03/31/2023

  ******, you towed in your fusion Hybrid and we determined that inverter was overcharging the hybrid battery and recommended replacing the inverter first. After that replacement, the battery was not holding charge and we have advised you that it needed to be replaced. We attempted to help procure a used one due to budget constraints . After three different deliveries, all batteries received but they were wrong one as you have the energy (plug-in). all vendors option were not viable at the cost of less than $2000. We have informed you that and priced a ford replacement at $9400 and an after market rebuilt at $5400. At that point you accused us of not fixing the unit, but how can we fix it without you be willing to pay for the battery. Then you indicated that you did not have money to pay for inverter and all labor and requested that we release the vehicle hoping that you pay us when you can. SORRY IT DOES NOT WORK LIKE THIS. Last time before this, you came in for an oil change but then claimed you had no money at check out to pay for and we applied a free oil change courtesy at that time, but we are not falling for this one at this time.
  
  

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ******.     That’s not true, I first told over the phone that, they checked it be and that would be $380. I said okay go ahead. Then couple of days later they don’t update me I had to call them and they told it’s a bad inverter and it needs to be replaced and it’s $980, I said okay if that will fix the problem go ahead. Again they took a week without updating me and I hard to call them again. Now they tell me it’s bad battery and a used one will cost $1400 and a new one will be $3000. I said I cal only afford a used one. They went with the used one based on what I they said and what I agreed with, according to them they tried four batteries that didn’t work, which makes no sense at al. Again they come up with the compatible battery would cost $5400- 9000. It seemed they couldn’t figure what the problem is and refused to tell the truth. They didn’t fix my car but wanted to charge me extreme fees. What’s worse is I was ready to pay with my card the same card I used for down payment when I bought the at the same place but the manager said refused and said they can only accept cash. He said this so they can keep the car there and charge me for storage, a horrible business practice. I was forced to pay $1737 in cash. You said I came there another time and for oil change and refused to pay and claim I didn’t have money. That’s not true. You don’t have to lie about that. I came there for oil change and Jason told me that I have to pay today. I said I have not reached the mileage limit and it has not been two years since I bout the car( I bought the car along with lifetime warranty that comes with free oil change and tires rotation for two years and a limited amount of mileage). And then Jason said you can only have 4 services. I said okay but that was not included in the statement I reade. And I said I should have been notified at my last visit so would come in today ready fo to pay, I had to reschedule for another day. All I did was ask a for  question for clarification but you the manager can’t handle a question and said take it or leave. Again you don’t have to lie and make up stuffs that’s not true. 
  

  Business Response

  Date: 04/10/2023

  We have stated all documented steps that we have taken with you  and decline to discuss this any further as we have covered this issue with you over 20 times. Thanks

  Customer Answer

  Date: 04/10/2023

  Yes I paid so I can pick up my vehicle and take it to a different shop. I need a refund because they didn’t perform any service on my car.

  Business Response

  Date: 04/17/2023

  We have previously responded to this customer complaint, and we feel we are no longer able to address his issues as we have communicated our comments to him over 20 times

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After we decided to buy a vehicle from Midwest Auto Store on 1/19/23, they pitched their extended warranty. As a benefit of having the warranty, we were told that we would be able to get oil changes for $30. Two weeks later, when I tried to use that benefit, I was told the price just went up to $45. I understand that prices increase occasionally, but they made a commitment to us that we would receive $30 oil changes because we were buying the warranty, and they didn't follow through with that commitment. We were told the only maintenance requirement to keep the warranty in effect was regular oil changes. After receiving and reviewing the warranty, I see that was also a lie. We were also led to believe that the warranty covers more than it does. I called the warranty administrator, Premier Dealer Services, about cancelling the warranty. They told me to contact the dealership, since cancellations are handled by individual dealership finance departments. When I called Midwest, they refused to cancel it. I simply want to cancel an unwanted warranty.

  Business Response

  Date: 03/10/2023

  Thanks for your purchase with midwest Auto Store. One thing we have confidence on is that we go with a clear description of what you are getting into so that we can void confusion later. Part of the sales process you were given a written paper of everything that is covered under the certified warranty and an explanation what it takes to maintain it. However, I can understand and it seems like maybe too much information and you don’t have a clear understanding of the system and how was work first let me re-explain this part of the certified warranty. Your oil changes are covered for the next two years with no additional cost to you! it’s already included. After the two years are over, our full synthetic oil change is only $45. Which if you want to call around to any other company such as Valvoline or the dealers…..it is a steal price and I’m sorry that you don’t realize that as everyone else is selling that for about $90 or more. The certified process is an unconscionable process as it is included with the vehicle for the lifetime of your ownership. It is not just a product for a year or two that can be canceled at any time. We recognize that our brochure was printed a year ago shows the $30 oil changes but we have been verbally reminding everyone that things in this current inflation market has doubled in cost and now we are maintaining it at $45. We recognize that people sometimes have a change of heart or mind about a vehicle or product that they purchased but we don’t feel that we have by any way, misled you or misrepresented anything in the way that you are stating. Certified laptop is a great product and like I stated before it come was the first two years of all changes included. There’s no additional cost to you. We invite you to maintain your certification and see the value that we offer you.

  Customer Answer

  Date: 04/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19520999, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I am not attempting to apply language from the Pre-Paid Maintenance contract to the Lifetime Powertrain Warranty.  My complaint hinges on two simple ideas:

  
  1. Our original interest in buying the warranty was built on deceptive information.  For example, we were told we would be eligible for $30 oil changes, then the price jumped to $45 two weeks later when we tried to use that benefit.  Also, we were told the only maintenance requirement to keep the warranty in effect was regular oil changes, and we were led to believe that the warranty covers more than it does.

  
  2. We never signed a document agreeing to the terms of the Lifetime Powertrain Warranty, so there is no valid warranty in place.  As Midwest indicated in their response, the only maintenance-related document we signed on the night of the purchase was the Pre-Paid Maintenance contract.  Two weeks later, Midwest sent my daughter and I each a snail mail with a cover letter indicating that the enclosed document was the Lifetime Powertrain Warranty contract.  This, in itself, indicates that we hadn't already signed the Lifetime Powertrain Warranty contract.  They directed each of us to sign the document and return it.  Neither of us signed and returned the document.  Even if we had, the enclosed document was not the Lifetime Powertrain Warranty.  It is titled "Loyalty Program Certificate", and item 1 states: This Certificate is not a warranty nor is it a service contract.

  
  I'm glad Midwest included the statement that the Lifetime Powertrain Warranty "does not have its own separate cost", because this is typical of the deception that has characterized my dealings with Midwest, and it gives BBB an opportunity to judge this deception for itself.  If the warranty doesn't have its own separate cost, how can Midwest add this non-cost to the price of the car and charge for it?  Saying the warranty doesn't have its own separate cost is like going to the grocery store and scanning two items, then claiming that the second item doesn't have a cost because it is now included in the total.  The fact that Midwest added the warranty price to the price of the car in the purchase documents doesn't mean the warranty doesn't have a separate cost.  If a customer buys a car without the warranty, the purchase price is X.  If the same customer buys the same car with the warranty, the purchase price is X + Y.  So Y is clearly the cost of the warranty.
  

  I have long respected BBB because I believe it works to eliminate deception such as Midwest's from the marketplace.  Thank you for helping to take a stand against those practices.
  

  
  Regards,
  **** *****
  

  Business Response

  Date: 04/10/2023

  We decline to discuss any further.

• Initial Complaint

  Date:07/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwest sold us a dangerous piece of junk for our son heading to college! Drove well, but had a lot of engine noise in cabin. Salesman, Johnny L, said that was normal engine noise for a Nissan. Couldn’t take it to our mechanic (Elite Automotive, Maineville, Ohio) before purchasing , since we weren’t local and would have to take it back to Ohio for several days to get it inspected, so we bought it. Engine noise was so concerning I took it to my mechanic the next day, even though they couldn’t schedule a full inspection for 10 days. He drove it and put up on lift- “normal engine noise” was both front bearings shot! Mechanic also noted “clunking” noise when right side went over a bump. Told us not to drive it that way until it could be repaired and fully inspected. After inspection, also found busted RF coil spring on strut (clunking noise), all four CV boots torn and leaking ( bad bearing also caused RF CV axle splines in spindle to get chewed up). In the end, had to have both front wheel bearing/ spindles replaced, both front struts, and both CV axles!!! Almost $1800 in repairs to even be able to safely operate this piece of junk! Sold “as is”, but salesman misled us that the noise was “normal” and “engine noise”for a Nissan! Have relayed this information to ******* and posted this to both ****** reviews and ********** reviews with no response from Midwest.

  Business Response

  Date: 08/12/2022

  ****

  We apologize for the inconvenience, we have helped you navigate through few vehicles before making your selection based on the limited budget. at that point, we advised you that prices listed typically don't have room to play in this crazy high market and very tight profit margins and pointed out that this unit is one of the newly arrived vehicles that have not been serviced (initial major inspection was completed to check engine, tranny....) and offered you a warranty option just in case things happen. You elected to purchase the unit as is and later contacted us about the shock and bearing, and we offered to try to help at our shop (good will) but we don't pay to be fixed at other shops. You did not feel comfortable us doing the repair, and proceeded with your own work. We recognize the frustration, but please realize if those items were fixed, our cost would have been higher and then in turn your cost would be higher and still we were willing to help, but not to pay other shops full rate.

  Customer Answer

  Date: 08/17/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  *** *******
  
      I do not accept the explanation of Midwest Auto on this matter.  I have attached estimates, final bill, and the final sheet of the Carfax report.  The salesman from Midwest Mr. *** told us that the roaring as the car was accelerated was "normal" engine noise from a Nissan.  As you can see from the inspection receipt from my mechanic, dated 6/15/22, one day after purchasing the car from Midwest, the engine "roar" was actually from totally destroyed bearing hubs on both sides of the car, plus a banging noise from the right front.   My mechanic said that it was unsafe to drive.   I called Mr. *** about this the next day, almost a week before I was able to get into my mechanic for repairs.  I never received a response from Midwest when I made them aware of the bearings/hubs and banging sound.  When the car went in for repairs, a full inspection was completed, and it was found that both CV axles were shot with all four cv boots torn, and teeth missing from the RF axle, hub end.  The banging sound was from the broken spring of the RF strut.  
      Midwest was made aware of some of this damage, and that their explanation of "normal" engine noise was false as early as 6/16/22, yet did not respond to my messages or emails.  I also have a text exchange with Midwest Auto on 7/5/22 due to my response to a satisfaction survey on 6/27/22.   The sale was made under false pretenses.   I feel that Midwest is responsible for the cost of the bearing/ hub replacement, CV axle replacement, and replacement of the struts. totaling $1773.56.

   

  I CANNOT ATTACH IMAGES!!

• Initial Complaint

  Date:06/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Midwest Auto Store August of 2021 along with an extended warranty. One week later I had to pay $500 for a radiator, then a few weeks later I had to pay for a crankshaft sensor, then in January the camshaft went bad and had a faulty repair done by Midwest. In February, I had to drop the truck off for the same issue and they have had my truck since February. They are now installing the third USED engine. This latest engine has 85000 miles on it. I have been paying $450 a month for a vehicle that I have only been able to drive for a few weeks since August. I put down $7000 on the truck. I am only 19 and I feel I am being taken advantage of and the truck is clearly a lemon. I need help.

  Business Response

  Date: 08/12/2022

  *****, We are truly sorry for the extreme inconvenience.  the truck was purchased and financed thru a specialty bank  that does not allow dealers to sell their trusted warranty options and only allow us to utilize their own warranty.  When we offered you the warranty, we made it clear that this is our only option even though it is not our best option. Later, when engine had upper noise, we processed the claim and their inspector confirmed and approved the issue. At that point, we repaired it and as soon as the top worked fined, the lower crank shaft became apparently knocking (us and inspector could not see, feel, or hear as the top noise was the only indication).  We filed the claim with them and was denied, but appealed to their management and was successful getting approved 2 weeks later for a reconditioned engine replacement (not a fully rebuilt). they provided parts thru a reputable source (LKQ) but we put both in and neither was good (we have wasted over 50 hrs that we never got paid for) and finally got the 3rd try out and was successful.  This experience was very negative to both but we did our best to work for you and fight on your behalf at a time that every shop is struggling with labor shortage, parts delay and extensive schedule delays. we again apologize for the inconvenience and hope that you realize that we did go far and beyond but can't control other companies and current labor environment

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  The third engine was not good, I picked the truck up and the same day within 2 hours or so the check engine light appeared on the dash and so I had to take the truck back to be checked out again and was told they had to keep it and they are now installing the fourth used engine which has 85,000 miles on it and they are also requiring me to pay $200 for a radiator which should not need replaced considering I had to replace it the first week I had the truck. My issue was not resolved 
  

  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:05/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** *** ******* from Midwest auto store on May 3rd 2022. I looked at the car test drove the car and liked it. I asked that the back breaks be replaced and new tires be put on the front, and the interior be cleaned. On May 5 we picked up the car. It was still dirty on the inside, but we had somewhere to go. I drove the car 30 miles and the break lights came on. The back passenger caliper had seized up. I contacted them and was told to drive the car back to them. When I insisted they sent a tow truck to pick it up. After a week we were able to get the car back. I looked over the contract and noticed that the price of the car is $2000 over what we were told the car cost. I were not informed of this price change. I also lost two weeks of work because I didn't have the vehicle I needed. I lost at least $2000 of business.

  Business Response

  Date: 06/16/2022

  Dear customer,

   

  We are sorry to hear about your frustration.  Sometimes, especially in this crazy car market, prices do change and fluctuate based on wholesale prices or additional service work done prior to sale.  Price at time of purchase is what you agreed to and you did not bring that by any mean during the sales process. After the sales, we even have done complementary work as the caliper locked up and we repaired two calipers, pads, rotors, and even hub and axle due to damage from caliper locking up bad. We have covered all of these expenses at no cost to you. We believe that we have sold the vehicle at a very competitive market value and still stood behind you and covered the issues to the fullest extent