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Business Profile

Dentist

Blincoe Family Dentistry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ** ********* **** sent them a request for an appointment. They never called, after 10 days the ** ********* **** called and said the provider was unable to contact us, which is a lie. We called the provider, the lady was nice and scheduled an appointment, she stated the ** wanted an initial exam and cleaning, my wife explain that no we were coming in to have 2 teeth extracted. The lady said she would contact the ** and get approval. and if she was unable to get approval she would call us back. We never heard back, so we showed up for my appointment, driving 90 miles round trip, only to find out they were only doing an exam and cleaning. This place has very poor customer service and fails to follow through.

    Business Response

    Date: 06/30/2022

    Jun 30 2022 11:58am 

    Blincoe Family Dentistry 12 Orphanage Rd. Ft Mitchell, KY 41017 

    ###-###-#### ******************************* 

    ID: ******** 

    Let me first state that our dental practice has been in business for 32 years and we have never had one complaint to the BBB prior to this. We always strive to meet our patients concems and needs. We joined the VA to provide dental care to the veterans who served our country. 

    In this case, we feel the ** was at fault through their lack of response after repeated attempts from our office to get clarification. Our staff was going to try to send over an order while patient was in chair to get approval. We have done this in the past. There is no way we could get approval prior to seeing patient and the person who scheduled was made aware. We told them We would try, that was it. 

    !f the patient would have given us time to explain - he would of realized Dr. Blincoe was going to remove the teeth for him. Patient didn't give the doctor a chance to talk. 

    The ** has already agreed to reimburse *** ****** for his expenses for gas. 

    We also have documentation that the veteran was called on 5/31/22 and we left a message to get an appointment scheduled. 

    We are sorry for any confusion and that the patient was unhappy. 

    Thank you, 

    Drs. Toda, Jennifer, and Tyler Blincoe 
    . 
    . 
    .' 


Blincoe Family Dentistry is NOT a BBB Accredited Business.

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