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          Find a Location

          Frankfort Electric & Water Plant Board has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileFrankfort Electric & Water Plant Board

            Electric Companies
            Multi Location Business

            Contact Information

            151 Flynn Ave

            Frankfort, KY 40601-8211

            Visit Website
            (502) 352-4372

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 81

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Frankfort Electric & Water Plant Board has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              151 Flynn Ave, Frankfort, KY 40601-8211
              BBB File Opened:
              3/8/2005
              Years in Business:
              81
              Business Started:
              6/10/1943
              Alternate Business Name
              • Frankfort Plant Board
              Business Management
              • Monique Gilliam, Customer Service Director
              • Mr. Herbbie Bannister, General Manager
              Contact Information

              Principal

              • Mr. Herbbie Bannister, General Manager

              Customer Contact

              • Monique Gilliam, Customer Service Director
              • Ms. Dana C. Hawkins, Executive Assistant
              • Ms. Kathy Poe, Executive Assistant
              • Mr. Hance Price, Assistant Gen. Mgr. & Staff Attorney
              • Mr. Herbbie Bannister, General Manager
              • Mr. Ralph Ludwig, Chairperson
              • Dr. Scott Green, Vice Chairman
              • Mr. Rick Pogrotsky, Secretary/Treasurer
              • Mr. David Denton, Finance Director
              • Mr. John Higginbotham, Cable SuperIntendent
              Additional Contact Information

              Fax Numbers

              • (502) 223-3887
                Primary Fax

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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              Most Recent Customer Complaint

              02/14/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              On January 27th I paid my bill in full and had proof that my balance was Zero. I received my new bill and it said that I had a balance forward of $199.55 this is the same exact amount that I was credited on last month's bill. when I reached out to supervision and spoke with Cassie Estill she explained that basic math (in her most condescending tone) would prove that I was properly being charged the credit from the previous amount in the previous month. when I explained to her that if I was rightfully being charged it wouldn't be the exact same amount as the credit and it wouldn't be showing up at the bottom of my bill as a balance forward. when I have proof that I paid off my bill in full last month on January 27th..... I am reaching out in hopes that somebody in your company will see the error of ****** ******** discriminating ways.
              Read More

              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              Mike C

              07/07/2022

              If I could give 0 stars I would. Let me first start off by saying that FPB has one of the worst customer service I have ever experienced. Is your electricity, internet, or water out? Good luck trying to reach someone and that’s if they don’t put you on hold for 3 hours just to hang up. Majority of the workers at FPB are lazy, rude, and simply don’t care about your inquiries or complaints. For example, we had this one time where the electricity went out in my whole neighborhood over a little wind gust. Stayed on hold for about an hour or so on the emergency line just to be told a lie saying they weren’t aware of anything Even though nearly the whole neighborhood was calling. Almost 4 hours later the electricity finally returned and I called back the next day for a follow up and the excuse I got was “weather interference.” These guys simply don’t care about the community and when you request for something such as a power box or transformer to be updated they will hit you with “If it still works it doesn’t need to be changed.” Overall, FPB lacks customer service and maintaining ethical standards for its customers.

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