We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loan Servicing

Kentucky Higher Education Assistance Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to inform you that a fraudulent account has been opened in my name with your institution. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent accounts: Creditor Name: KY HIGHR EDU Opened Date: 9/16/2005 Account Numbers: ******** – High Credit: $2,625.00 ******** – High Credit: $4,000.00 I request that you close these accounts immediately and remove any negative information associated with them from my credit report. Furthermore, I would appreciate it if you could provide confirmation of the accounts' closure and any relevant documentation related to the fraudulent activity. Thank you for your prompt attention to this matter.

    Business Response

    Date: 04/15/2025

    Information was deleted from CB on 3/24/2025.

                                

     

    ****** ******** ****** ********

    Ombudsman/Vice President of Customer Care & Business Development

    **************** ********* **** *** *** ********** **  ***** ******  ************ ****       ************

  • Initial Complaint

    Date:07/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Kentucky Higher Education Assistance authority and do not have a contract with KY HIGH EDU ASST AUTH. They do not provide me with the original application like I asked.

    Business Response

    Date: 08/01/2022

    A copy of the borrower's promissory note has been sent via ****.   This borrower originally Federal Family Education Loans through ****** *** for attendance at the ******** ***** College which were guaranteed by the Higher Education Student Assistance Authority of New Jersey.   The U.S. Department of Education transferred HESAA guaranteed loans to the Kentucky Higher Education Assistance Authority in January 2020 for collection.  Loans are currently in default and are being collected by KHEAA.  Please contact KHEAA Collections at 800-928-4241 to discuss your repayment obligations.

     

    ****** ********

    Ombudsman

    ******************* 

    ************

  • Initial Complaint

    Date:05/31/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early 2022, KHEAA offered a loan rehab program on my two accounts in exchange for removing the negative information from my credit report. I asked if I paid the accounts in full at once, could I also have the negative information removed and was told yes. I chose to pay the accounts in full which has been confirmed by KHEAA. I’m asking you to please stick to your end of the deal and remove these accounts or at minimum remove the negative information. In a very difficult time, I stuck to my end of the bargain and communicated every step of the way. The original representative who helped me with this was very helpful and nice. I’m simply asking you to do what you said you would. This is completely unacceptable and bad business practice.

    Business Response

    Date: 06/01/2022

    Dear Ms. *****,

    Our Quality Control Team has pulled and listened to calls regarding your loan back to March 2, 2022 and have found that you were not advised the negative information would be removed if you paid your loan in full at once.  You were offered the rehab program and it was explained that one of the benefits of that program was the removal of the negative information.  Since you were not provided erroneous information, we cannot remove the negative information.

    If you should have additional questions, I can be contacted at ************.

    Sincerely,

    ****** ********, Ombudsman

    Customer Answer

    Date: 06/03/2022


    Complaint: ********

    I am rejecting this response because:

    I completely disagree and feel I was led to believe otherwise. I paid the accounts in full vs a rehab program and I inquired about that and was made to believe it would result in the same action. I will continue to pursue this. 

    Sincerely,

    ***** *****

Kentucky Higher Education Assistance Authority is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.