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            Business ProfileFrankfort Toyota

            New Car Dealers
            BBB accredited business

            Contact Information

            1001 Leestown Rd

            Frankfort, KY 40601-8821

            Visit Website
            (502) 871-3828

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/2007

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1001 Leestown Rd, Frankfort, KY 40601-8821
            BBB File Opened:
            3/8/2005
            Years in Business:
            26
            Business Started:
            5/8/1998
            Accredited Since:
            11/1/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Hours of Operation

            Sales

            M:
            8:30 AM - 8:00 PM
            T:
            8:30 AM - 8:00 PM
            W:
            8:30 AM - 8:00 PM
            Th:
            8:30 AM - 8:00 PM
            F:
            8:30 AM - 8:00 PM
            Sa:
            8:30 AM - 6:00 PM
            Su:
            Closed

            Service

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            8:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Mr. Mike Tewell, Owner
            Contact Information

            Principal

            • Mr. Mike Tewell, Owner

            Customer Contact

            • Mr. Mike Tewell, Owner
            • Mr. Eric Clark, Managing Partner
            • Kelly Buffin, Customer Service Manager
            • E.Theo Overton, Internet Marketing Director
            Additional Contact Information

            Fax Numbers

            • (502) 695-1600
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/08/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I came in today for an oil change and tire rotation and was informed my vehicle was leaking oil and to perform a diagnostic. There is no oil leak, and there was no diagnostic that needed to be done. No action was taken to correct any problem, as there was no problem. The timing cover gasket that they claim is leaking is not leaking at all. This vehicle is finally out of warranty, and I have the feeling they are trying to scam me into additional payments. They quoted me 6,044.30$ to fix the gasket, which isn’t just absurd, it’s astronomically high, as this is just a small rubber gasket accessible without much disassembly. I have been coming here for oil changes for the entire life of the vehicle, and have had great experiences. But I was rubbed the wrong way this time, and feel I have been cheated.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tara S

            06/26/2022

            I bought a 2019 camry from Toyota of Frankfort 3 1/2 yrs ago. I get my 5000 check ups there. The last two were less than desirable as I have had to take my vehicle to w****** ( as i dont live in Frankfort) to have the tires rebalanced. They left the compartment door open to the cabin filter causing a whistling noise when the ac was on and the inner wheel well was outside of the fender opening. Pretty sad when you are out done by W******, not once, but twice in a row.

            Frankfort Toyota Response

            06/28/2022

            We apologize for the frustration and dissatisfaction you feel with us. Upon review of your service history it appears that Frankfort Toyota has never performed a tire balance on your vehicle. In particular the previous two service visits were for maintenance including a tire rotation. The maintenance program that came with your vehicle provides oil changes and tire rotations only, not tire balancing. Unless you are experiencing a vibration we do not recommend a tire balance and definitely not at every service visit. Please keep in mind that any time you are dissatisfied with Service any of our personnel including the Service Manager, Customer Relations Manager, or Owner are more than happy to assist you.
            Read 1 More Customer Review

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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