Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incorrect billing. Can’t receive an itemized statement showing actually charges, insurance payment and the “discount” I was told I would receive if I paid the co payment up front. I paid the copay up front on my credit card, but am still getting billed for a balance. This is the third occurrence for me at Georgetown Hospital. Now I’m turned in to **********. Neither Georgetown nor ********** can give me this itemized bill showing payments I made.

• Initial Complaint

  Date:04/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Surgery was performed at Georgetown Hospital on May 13th 2021. Hospital had me pay $1,743.41 on the day of procedure and even though my insurance company ****** *********** agrees I do not owe them anything, they continue to call to collect. Ironically, they owe me $373.56. My account number is XXXXXXX. Total Billed $9,730.67, Plan Discount $4,339.88, Plan Paid $3283.24, Total Responsibility to Provider $2,107.55 HRA Account paid $737.70, Total Amount Owed $1,369.85, I paid day of procedure $1,743.41 = I am owed $373.56. My last conversation was with ******* at ********** Hospital on Feb 14th at 10:20am when she stated I owe them $396. She was going to turn this back to claims. I have emailed and called with zero response. I also sent ********** Hospital the email from United Healthcare stating they owed me money. I cannot get paid. Please assist

  Business Response

  Date: 05/18/2022

  Business Response /* (1000, 8, 2022/05/09) */ The initial estimate of patient responsibility was $2,179.14, less a 20% discount, which would equal $1,743.31. The patient paid the full estimated amount at time of service and a corresponding discount of $435.83 was entered by the facility. The bill was promptly sent to the patient's insurance company and after all processing, payment was made. However, the facility received a separate payment from the patient's HRA account in the amount of $737.70 and the hospital collections department processed this is another insurance payment rather than a payment by the patient's HRA company. This has been corrected to reflect a total patient responsibility of $1,369.85 with a corresponding 273.97 PPD that has been applied. The original PR on the primary ERA states total PR is only $2107.55 -- then minus the HRA payment IAO $737.70, less the $273.97 PPD. Therefore, the facility agrees with the patient and there is now a credit balance of $647.43 due back to the patient, which is being processed now. Our apologies for the confusion and hope the outcome is agreeable with the patient. Sincerely, hospital administration.