We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Mills Brothers Garbage Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business failed to send proper account notices. Because of such negligence I am cause undue adversity

    Business Response

    Date: 03/11/2025

    We were called yesterday by the person filing the complaint asking to resume service.  This customer had signed up for service in Oct. 23 and paid for the svc at that time by CC.  We never received another payment from him and discontinued his service in June 2024.  He was told that he owed $131.00.  The caller said thank you and hung up the phone.  We received a 2nd call, and this person would not let us explain the bill to him.  He was screaming into the phone not using words but only making noises "ayyyy" every time she tried to tell him that he hadn't received a bill because the bill was returned to us in the mail.   She then chose to disconnect the call when she was not able to talk to the person civilly.  He was hauled from 10-23 until 6-24.   In Jan. 25 we got a $25.00 payment and that was not enough to resume the service.  

    After the call she contacted the driver that is now on the route to ask him if he was actually stopped in June 24, and he told her no that he only stopped his service in Jan. of this year.  We had a driver suddenly pass away and had several drivers on that route before the one on it was put there permanently.  

    Had the customer been willing to talk with us we would have been glad to make payment arrangements with him to get the bill paid.  But he not only wasn't willing to pay the bill we had he did not tell us he had been hauled up until January of this year.  The customer was fully aware if you receive the service you must pay for it.  In retrospect we realize now that when he received his payment book this year, he thought he could just start paying and forget the past year he had service.  

    We hope that this clearly explains the complaint filed against us and our side of the issue.

    ******* ****

    Mills Brothers Garbage Svc. 

Mills Brothers Garbage Service, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.