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Business Profile

Home Centers

Products Direct, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for flooring with the company on-line on 2/23/23. I was in communication, on-line chat, with a **** ****** at the ****************** email address, who confirmed my order and told me delivery would be in 14 days. That was five days ago, and I have been unable to contact the company in any way over the last 2 days. Their website is active, but I get no response via their phone number or email. I believe the "company" is a fraud and needs to be shut down. The "company" is using the BBB logo. I am proceeding with filing fraud claims with my credit card.

    Business Response

    Date: 04/25/2023

    We admit to being unresponsive. We had staffing issues in late March.  That problem is resolved, and we are now fully staffed. The Product/Order in question was Delivered 03/24/2023 04:18:00 PM. See trace documentation. I will also mention that the product's manufacturer has created friction for the rapid movement of order flows through their workflow. Products are staged in a separate warehouse requiring special instructions and accommodation to ship FOB.

    Customer Answer

    Date: 04/25/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.


    Sincerely,

    ******* ***********

Products Direct, Inc. is NOT a BBB Accredited Business.

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