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Business Profile

Hotels

Comfort Suites Cincinnati Airport

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got off the plain just after midnight on 2/18. Through *********** I mistakenly booked a room. Within minutes after the booking I called the front desk to tell them I mistakenly booked a room and to tell them to cancel it. The girl I got on the phone (Jennifer) at the front desk was short, rude and completely deplorable. She defiantly said the booking is not on the system. I told her it was because I just booked it by accident. She refused service and deliberately hung up the phone. I called back and asked why did she deliberately hang up on me. I said if she didn't take my call I would go to the hotel in person to get service. She went on a ridiculous unprofessional rant about "being threatened." She then continued to refuse service. I demanded a manger. Another woman got on the phone. She was able to find the booking which proves that Jennifer either lied and didn't want to deal with it, or she simply was not competent enough or patient enough to find it. The woman then said she could not cancel the mistake and I needed to cancel it through ***********. I immediately called *********** who put through a cancellation request with the property. After a week went by I checked back with *********** and they said the property is refusing to refund the mistake even after *********** offered to refund their commission which was MORE than the room booking cost. I called the property and spoke with another manager named Smit and he also refused to refund the mistaken booking. I found Presidents and Directors on ******** and will be addressing this matter with them and filing reports to every governmental agency.

Comfort Suites Cincinnati Airport is NOT a BBB Accredited Business.

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