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Business Profile

Motels

Ramada Hotel and Event Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    07/26/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I reserved a room for three nights (July11-13) and only stayed one night (July11) due to the disgusting environment at this hotel. They are refusing to refund my other two nights.

    Business response

    08/09/2023

    Hello Better,

    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********


    Dear Contact:


    Thank you for notifying our office of the concern filed by ******* ******* at the Ramada by Wyndham property in *********, KY. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before August 12, 2023. As a company, we’re committed to delivering a great experience with every stay with us.

    Thank you,



    *******
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.

    Customer response

    08/10/2023


    Complaint: ********

    I am rejecting this response because:

    I do not wish to be contacted by this facility as I feel sure they will just give me the run around.  I just want my money returned for the two nights I did not stay there. 
    Sincerely,

    ******* *******

    Business response

    08/11/2023

    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********

    Dear Contact:

    Wyndham Customer Care is obligated to allow the property time to review all details of the customer care concern in order to allow them the opportunity to address the concern(s) of the guest. The general manager did send an email to the guest on August 11th, please advise the guest to respond to the GM in hopes of coming to a resolution. The property is the only party able to authorize monetary compensation or reimbursement as they are independently owned/operated.

    Kind Regards,

    *******
    Liaison, Customer Care

    Wyndham Hotels & Resorts, Inc.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 52

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

2044 US Hwy. 41 North

Henderson, KY 42420

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(270) 826-6600

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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