We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Jude's Custom Exhaust & Auto Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tow truck driver rip plastic trim piece down bottom of front bumper on passenger side corner when unloading vehicle at dealership

    Business Response

    Date: 03/12/2025

    The customer (Mike H*****) rode with our driver after picking up his truck and trailer on HWY 71 on Sat. 3/1/25

    Mr. H*****, his truck, and trailer were taken to *** **** *****.

    We (Jude's) received an email from Tony at *** **** on 3/6/25 with attached photos of said damage.  This was the first Jude's heard this information. On 3/7, Jude's (Nicole) responded to Tony;

    that our driver stated he didn't do the damage.  The photo shows scratches and mud on the bumper and it's only on one side.

    It was picked up from the interstate where there was no mud present.  3/10- Jude's (Nicole) spoke to Tony and informed him Jude's isn't 

    responsible for this damage and will not be covering the cost to repair.  3/11- Mr. H***** called upset with Jude's requesting an 

    update.  We feel if we had done any damage it should and would have been addressed asap and not a week later.  

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my van in for repairs on 02/28/2023, and they made the needed repairs. While it was in the shop I asked them for a price on fixing the air conditioning. The receptionist Nicole gave us a price of $309. Since we are on a limited income, I asked Nicole if that was that total price, as we didn't have a lot of extra money to spend on car repairs. I even instructed Nicole to check with the mechanic and confirm the price. Nicole guaranteed me that the air conditioning would be fixed for $309, as they already put dye in the hoses to test the pressure and look for leaks and there were no issues or leaks. I gave them approval to fix the air conditioning for the $309. After the repairs I picked up the car and the air conditioning worked while we were in the parking lot picking it up. However, it did not work after that. I contacted the auto repair again to inform them the air conditioning did not work and requested they fix it per the guarantee promised previously by Nicole. I returned the car within the week and they said it would cost another $349 to repair the air conditioning. I previously informed Nicole that I was on a fixed income so she knew I would not have paid $658 ($309 plus $349) for the air conditioning to be fixed so I have no doubt they quoted me a price knowing it wouldn't be fixed and I would be forced to bring it back in and they could charge me more money. They told us the additional $349 was because there were leaks in the hoses and we needed new hoses--although they previously told us there were no leaks in the hoses when they gave me the price of $309 to repair the air conditioning. I am very dissatisfied with their dishonest and manipulative business practices. In attaching the invoices you will see a difference in price because they said there was a certain price for paying with cash and another price for paying with a credit card.

Jude's Custom Exhaust & Auto Repair, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.