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          Business Profile

          Auto Repairs

          Jude's Custom Exhaust & Auto Repair, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Repairs.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I took my van in for repairs on 02/28/2023, and they made the needed repairs. While it was in the shop I asked them for a price on fixing the air conditioning. The receptionist Nicole gave us a price of $309. Since we are on a limited income, I asked Nicole if that was that total price, as we didn't have a lot of extra money to spend on car repairs. I even instructed Nicole to check with the mechanic and confirm the price. Nicole guaranteed me that the air conditioning would be fixed for $309, as they already put dye in the hoses to test the pressure and look for leaks and there were no issues or leaks. I gave them approval to fix the air conditioning for the $309. After the repairs I picked up the car and the air conditioning worked while we were in the parking lot picking it up. However, it did not work after that. I contacted the auto repair again to inform them the air conditioning did not work and requested they fix it per the guarantee promised previously by Nicole. I returned the car within the week and they said it would cost another $349 to repair the air conditioning. I previously informed Nicole that I was on a fixed income so she knew I would not have paid $658 ($309 plus $349) for the air conditioning to be fixed so I have no doubt they quoted me a price knowing it wouldn't be fixed and I would be forced to bring it back in and they could charge me more money. They told us the additional $349 was because there were leaks in the hoses and we needed new hoses--although they previously told us there were no leaks in the hoses when they gave me the price of $309 to repair the air conditioning. I am very dissatisfied with their dishonest and manipulative business practices. In attaching the invoices you will see a difference in price because they said there was a certain price for paying with cash and another price for paying with a credit card.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5323 Madison Pike

          Independence, KY 41051-8611

          Visit Website
          (859) 356-2086

          Business hours

          Closed
          Business Hours
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          Closed
          Closed

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.