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Business Profile

Convenience Store

Kirby’s Korner Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertised the gas at $2.99 per gallon however they make you pre-pay inside. I was charged $5.64 9 at the pump. I was told by the clerk that he didn’t understand why I was upset…he then acted like he could not understand me and told me yes our gas is this price now. $40 only got me 7 gallons of gas. It can’t be legal for them to do this after you pay $40 for the $2.99 9 gallon gas but actually get charged $5.64 9 at the pump. Please stop them before they do this to anyone else.

    Business Response

    Date: 05/23/2024

    The customer called the store, and I explained that our gas pumps have two different grades of fuel. At the time of the incident regular unleaded 87 grade, was 2.99, and 90 grade Recreational was 5.65. The customer prepaid inside and lifted and pumped with the nozzle for 90 grade fuel. Both fuel grades are labeled, and have prices shown on the pump. 

Kirby’s Korner Market is NOT a BBB Accredited Business.

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