Business ProfileforSpotless Emergency Water Removal and Floor Care

Craig Services LLC, doing business as Spotless, operated by **** *** **** ****** is engaged in deceptive business practices and not compliant with mold remediation regulation 40 KAR 2:330. At the onset of their work, they indicated that they were an approved vendor with our homeowners insurance, ********* They indicated that they needed to collect our policy deductible of $1,000 before beginning the work. ***** from their organization made these claims in December 2023 and we paid them the $1,000 deductible on December 14, 2023. In addition, they did not provide a price estimate, the scope of work, the extent of the mold problem, the areas to be remediated or other tasks to be performed. After they began the work, we found out from our insurance adjuster that not only are they not an approved vendor, ******** has found their billing practices to be deceptive, lacking detail and very frustrating for their customers. They also refused to acknowledge to ******** that they had collected the $1,000 deductible but insisted they never told us that the $1,000 was a payment toward our claim deductible. **** ****** from Spotless told the adjuster they did not use the language of deductible in their communications with us. The owner/operator, **** ***** was made aware of these same issues and would not remedy their deceptive practices in business. They threatened to put a lien on our home if payment was not made for services they claimed they rendered (but provided no detailed breakdown of services).