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          Fayette Heating & Air has 1 locations, listed below.

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            Business ProfileFayette Heating & Air

            Heating and Air Conditioning
            BBB accredited business

            Additional business information

            Additional Info:
            Mr. Bret Melrose, President of Fayette Heating & Air is also the President of H20 Maestro. A separate BBB Business Review can be found for H20 Maestro by clicking here: http://www.bbb.org/lexington/business-reviews/plumbers/h2o-maestro-in-lexington-ky-193900901?language=1.
            See all additional business information

            Contact Information

            817 Nandino Blvd

            Lexington, KY 40511-1202

            Visit Website
            Email this Business
            (859) 233-0424

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.07/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/2008

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Fayette Heating & Air provides complete home solutions. Your comfort is our #1 priority with award winning, five-star service.

            Products & Services

            Air Conditioning & Heating, Repair & Replacement, Equipment upgrades & New Construction, Indoor Air Quality, Filtration, Ventilation & Duct Cleaning, Humidification, Germicidal UV lights, Geothermal & Electrical Services.

            Business Details

            Location of This Business
            817 Nandino Blvd, Lexington, KY 40511-1202
            Email this Business
            BBB File Opened:
            3/8/2005
            Years in Business:
            53
            Business Started:
            4/1/1971
            Business Incorporated:
            3/26/1971
            Accredited Since:
            1/1/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of HM06158 for this business, issued by Kentucky Department of Housing. The expiration date of this license is 11/30/2024.

            These agencies may include:

            Kentucky Department of Housing

            101 Sea Hero Road

            Frankfort KY 40601

            BBB records show a license number of HJ12900 for this business, issued by Kentucky Department of Housing. The expiration date of this license is 11/30/2024.

            These agencies may include:

            Kentucky Department of Housing

            101 Sea Hero Road

            Frankfort KY 40601

            BBB records show a license number of CE66312 for this business, issued by Office of Housing, Building and Construction. The expiration date of this license is 11/30/2024.

            These agencies may include:

            Office of Housing, Building and Construction

            101 Sea Hero Road, Suite 100

            Frankfort KY 40601

            (502) 573-2002

            Fax: (502) 5731057

            http://dhbc.ky.gov/bce/Pages/default.aspx

            BBB records show a license number of M6397 for this business, issued by Office of Housing, Building and Construction. The expiration date of this license is 10/31/2024.

            These agencies may include:

            Office of Housing, Building and Construction

            101 Sea Hero Road, Suite 100

            Frankfort KY 40601

            (502) 573-0397

            http://dhbc.ky.gov/Plb/Pages/Staff.aspx

            BBB records show a license number of J12235 for this business, issued by Office of Housing, Building and Construction. The expiration date of this license is 10/31/2024.

            These agencies may include:

            Office of Housing, Building and Construction

            101 Sea Hero Road, Suite 100

            Frankfort KY 40601

            (502) 573-0397

            http://dhbc.ky.gov/Plb/Pages/Staff.aspx

            Type of Entity:
            Corporation
            Alternate Business Name
            • H2O Maestro
            • Fayette Heating and Air
            • Fayette Heating & Air Conditioning Inc
            Business Management
            • Mr. Josh Matney, Operations Manager
            Contact Information

            Customer Contact

            • Mr. Josh Matney, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (859) 254-6926
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            28 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/23/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Date of transaction: July 15, 2024. Called Fayette heating and air because our AC went out in our upstairs unit. A tech came out at approximately 8 pm. Said he needed to do more so arranged to come back on the morning of July 16. I took off work and the tech came back. He said we needed a new unit and set up a salesperson to come to our house on the afternoon of July 16. Salesperson, *****, who talked through options. He said the ******* 14 seer 2 ton unit was no longer being made due to a change in refrigerant being used. He said because of this they had a special for a ******* 17 seer at the same price. We agreed on that unit and I upgraded to a 2.5 ton. A friend was over to witness this transaction and another employee of Fayette heating and air, who is a friend, was on speaker phone and witnessed this conversation. The tech came to our house on Thursday, July 18 to install the new unit. My husband took off work to be at the house. Upon completion of the job, my husband called me to let me know it was taken care of. I asked my husband about the unit and it became apparent that they installed a ******* 14 seer without letting us know. Despite what was agreed upon at the time of sale. My husband contacted the salesperson. He offered a discount, but not the agreed upon unit. Additionally, the unit quit working within 5 hours. We called the company and they sent a worker Friday morning, July 19 which meant my husband had to take another day off work. The unit started working until Sunday, July 21 when it stopped again. We called the company again and they sent a worker on Monday morning, July 22. I called the company again to get clarification on the tech’s visit and requested to speak with someone in the complaints department. This will be the second time my information was left for someone to call me to field my complaint. No one has reached out.
            Read More
            Read 27 More Complaints

            Customer Reviews

            16 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lesley R

            08/03/2024

            BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere
            Read 15 More Customer Reviews

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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