ComplaintsforWeed Man Lawn Care

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have agreement with Weedman for 6 applications for the early spring to late fall of 2023. Each application was $281.01. I paid for the first application on 04/24/23 and for the 2nd application on 06/08/23. I was mailed an invoice for July's application in the amount of $307.40. On 09/21/23 I talked with Justin at Weedman. I explained to him that the amount should be $281.01. He agreed and said he would revise. In or around late October of 2023, I received a letter from a debt collector in the amount of $313.33. There had been zero communication from Weedman to me after my conversation with Justin in September. No calls, no letters or emails. Surprised by this I called Weedman to discuss. I talked with ****** on 11/06/23 and he looked at my account and was not sure why the July application was $307.40. He told me he would have a supervisor call back. I heard nothing back so I called again on 11/27/23 and talked with *****. Same conversation, she didn't know why the invoice was more that the agreement but would have ******* her mgr call me and remove me from collections as I agreed to pay the agreed amt of $281.01. I heard nothing back so I called again on 12/04/23 and talked with *****. ***** told me her mgr would call me back. Today is January 9th and I have still not heard back. I did however pay the debt collector $281.01 on 11/27/23 reference #******* I would just like someone from Weedman to call me to discuss why the miscommunication, lack of follow up and to possibly continue services. This was the 2nd year I used their services and I've always been in good standing with them.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called in April 2023 regarding a lawn treatment for flea and tick control as advertised on this page * ************************************************************************* * I asked Dan, the customer service agent, if this could be WHOLE YARD treatment because of the size of the yard, the home had been vacant quite a while, grass had been high, we have four dogs, etc. He said yes but - even though the site says “can be performed on its own, or in conjunction with a regular lawn care” he said I had to purchase regular law fertilization and weed control also. I expressed my concern because bees, and we are close to waterway runoff. He said it’s green products, etc. I said as long as we can get rid of the ticks. I explained I would going out on a limb financially because im on disability, etc. but I had found 7 in 3 days. Fast forward to May. I find out it’s JUST a perimeter spray. I still have ticks. And Dan lied. Straight up lied. I said to cancel all services, discussed their deceptive business practices calmly and said I felt like I should be refunded the one payment I made in April but I would be content if they just cancel everything. Talked to ****** May 10 at 859-425-4040 after I sent an email. Emails from customer service about scheduling next lawn service came, and a text, and I responded, MY SERVICE SHOULD BE CANCELLED, do not come, do not charge me. Many emails. Three calls. They tried to charge my card, more emails. June 1st I make a credit card payment when I get my sS check. Wake up and my card is over its limit. They made two charges: one for just over $119.70 and one for $74.60. I called again and talked to Skylar and she said she understood why I would be upset and she would see about getting the refund asap and get back to me. I heard nothing. I emailed. They responded with telling me I could get on a payment plan??????? Then a week or so later they refunded the $74.60 but not the $119.70. They lied. They don’t communicate. They are thieves.

  Business response

  07/10/2023

  We have refunded the total amount paid.  We have attached receipts of those refunds.

  Customer response

  07/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* * and find that this resolution is satisfactory to me. I attached an image of the pending refunds and they went beyond what was expected, providing pending actually posts. 
  
  Sincerely,
  
  *** ********

  
  

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• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initially was told that the service would be 4 times coming to my house to spray something on my lawn to make it nicer. I was then took on a ride with auto payment where they did an additional 5 trips to the house to do "I dont know what and charged my card. Luckily i had to get a new card at the end of the year and then got a call from these folks about owing them another 2 services. I explained that i had only signed up for 4 services and that the additional services i did not ask for. Now they are requiring me to pay for something i never asked for and did not want. My neighbor had the same problem with them. and truthfully I think they are selling snake oil because i never saw an improvement in my lawn.

  Business response

  04/25/2023

  Our franchise does not treat in Tennessee. We only treat Western Kentucky, Southwestern Indiana, and Southern Illinois. The franchise he is trying to reach can be contacted at (615) 649-0702. We are not affiliated with them. 

  Business response

  06/13/2023

  Customer signed up for our services, through our technician, on 4/19/22.  Customer was signed up for our program which consists of 7 applications that take place between February and November.  Customer called our office on 4/29/22 and set up his payment method which was auto pay on the card he gave to keep on file.  Auto pay charges the card after the service is completed.  After 4/29/22 we had no communication from the customer until 4/13/23 when we received an email from the customer asking us why he was receiving past due emails.  We explained to the customer that we are an continuous service company for the convenience of our customers. We send out emails along with mailing the upcoming services for the season in December and January. The emails/mailing states that if the customer is not wanting to continue services that they will need to contact us to have those services cancelled or changed and that if we do not hear from the customer then we are still good to treat your lawn.  The customer would have received two emails.  One on 11/14/2022(which was unopened by customer) and one on 1/9/23 (which was opened by customer).  Although we feel we gave *** **** opportunity to make changes or cancel his services for 2023, we did remove the balance, on 4/25/23,  for the applications that were completed in 2023 on 3/10/23 and 4/12/23 and no remaining balance remains as well as no future services remain.  

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used this service for multiple years now. Last year a member of the organization called me to renew my services. I agree to renew the services as they stated the price was not changing. In the fall the company called and said that my plan no longer included aeration and overseeding. This was something that was included in the prior year. When I called to get resolution about this I was told is would be taken care of. Now the people I worked with are no longer there and the company is charging me additional fees for aeration and overseeding. This was misleading and a total bait and switch.

  Business response

  01/23/2023

  Customer was sent renewal in the mail also via email.  This renewal stated that the services that were on the order for the upcoming season.  In 2022 the lawn care industry suppliers were not sure they would be able to supply is with the seed needed to complete seedings in the fall for our customers.  For this reason we did not renew the fall aerations with seed and instead renewed those as just aerations.  Which is what customer's renewal would have read.  Once the fall got closer, it was apparent that the suppliers would be able to provide us with seed and so we contacted our customers to see who would want that added to the aeration.  Customer texted us on 10/6/22, the day that the aeration was completed and was told of the shortage and added the seed at that time.  I have attached a screenshot of that text conversation as well as two screenshots that show the renewal letter emails and when those were opened..  At this time, the amount in question has not been paid and no refund will be issued.  

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I caught this company on video not serviceing my entire yard that was agreed upon. They want to make me pay $197.00 for services that I never completly received. If they will credit me for 600 square feet that was never treated during all my services we will be fine. I have already canceled my services with Weedman.

  Business response

  12/16/2022

  This balance was removed from the account on 12/9/22.  There is no outstanding balance on this account.  We have attached an updated statement that reflects the 0 balance.

  Customer response

  12/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We received a statement in the mail stating that our account is significantly past due the problem is we don't have an account with this company it started with a sign in the yard that our lawn guy found which didn't go over to well, but we overlooked it because our neighbors have service with the weed company so we thought maybe someone made a mistake and put it in the wrong yard or that this company was soliciting business, but I called the company to make sure and I spoke with a gentleman that stated he was just helping to answer the phone and would do his best to help me he stated that he could not find an account for us anywhere but call back and talk with someone when the office opens and let them know that a sign was put in our yard by mistake. But to our surprise we later received an invoice for 167.10 with late charges added 12.33 totaling 179.43 I called and spoke with Dan on Thursday 10/20/22 at 3:54 and he turned the call over to ****** I explained the situation to her and she informed me that she would have to get with a supervisor over her and for me to give her a call back in a couple of days I called back on Monday 10/24/22 at 3:52 and spoke with ***** again she stated she could not find an account for our address maybe it was a truck sale where someone would fill out a form onsite and we would have signed it, I informed her that she would not find a truck sale contract or any other contract because we did not acquire service from this company long story short I have called numerous times and spoken with ****** I even asked to speak with the owner and still nothing we have no resolution regarding these charges but we continue to receive a bill now totaling 185.24 with late fees this type of crooked business needs to be addressed and the mistake rectified we will not pay for something that we have no knowledge of I would like to speak with the owner for resolution so that we can move forward this is stressful honest consumers should not be bullied

  Business response

  11/09/2022

  We have have looked into this matter and will be removing any balance that is owed. I have attached a updated statement showing no balance on the account.   I tried to reach out to you, at the number we have on file (************ and it was disconnected.  Please feel free to contact me at ************* **** ** *f you would like to discuss this further.  We apologize for any frustration or inconvenience we may have caused.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Weedman only texted they would be performing service on my property without stating any pricing for this service. I found out after my credit card on file rejected the charge because of the excessive amount. I was informed that the 2 services totaled over $1100.00. i am a retired senior/veteran on a fixed income. Their charge was almost my entire monthly SSA check. I believe they have taken unfair advantage of me and are gouging unsuspecting seniors. They should in some way notify me of the charge for service when they text me. I never thought the service that they provided would be so high. I only hope I can to afford to pay my utilities after this apparent scam/gouging and abuse of a senior citizen. I have contacted Senator **** ****** office and will be contacting the governor's office as well.

  Business response

  11/08/2022

  Customer ordered services on 3/23/22.  During that original conversation, the number of services and the cost of the entire program were discussed with customer.  It was also discussed the payment options and the customer chose to put a credit card on file and have the services cost deducted when services were completed.  Customer was emailed a confirmation with a list of the scheduled services, the cost and all payment options.  The first service occurred on 3/28/22 and card was charged on 3/29/22.  The second service happened on 4/28/22 and was charged on 4/29/22.  The third and fourth service were completed on 6/14/22 and charged on 6/17/22.  Fifth application was completed on 10/7/22 and the sixth on 10/12/22.  The fifth and the sixth are the ones the complaint is referencing.  The total for those two services were $86.92 (charged on 10/10/22) and $515.16 (charged on 10/31/22).  The total for those two services were $602.08, not the $1100.00 as stated in the complaint.  It is our stance that the services, costs and payment options were discussed prior to services being completed.  We are attaching a statement of all completed services and payments along with the confirmation the customer would have received when they signed up.  The confirmation would have shown nothing in the prepaid column, as it was not paid for until after the services was completed.

  Customer response

  11/10/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have no record of any email sent to my computer on either email accounts I maintain, also the PDF file that they submitted has not been filled out or signed by myself.
  
  Sincerely,
  
  ***** ******

  Business response

  11/16/2022

  Applications were completed on the customer's property on 10/7/22 ($86.92) and on 10/12/22 ($515.16).  Card on file was charged on 10/10/22 ($86.96) and on 10/31/22 ($515.16).  The confirmation does not require signature it is merely to show what services the customer ordered, pricing and gives the customer the option to chose a payment option.  During the original conversation regarding ordering services the customer opted for the auto pay option with charges the card on file after the applications are completed.    The card on file was declined 10/08/22, 10/9/22 and the charge was completed on 10/10/22 ($86.92) and for the $515.16 payment the card was attempted on 10/8/22, daily and the payment was completed on 10/31/22.   

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Contacted this business about 1-2 months ago. Business said that since I was on the month to month payment plan I had additional services remaining, so I okayed those to be performed. Then today, after they did fall aeration a couple days ago, a $248.02 charge came through on my account. I called to complain, but they only said they would refund me the value of the other remaining actions, which was around $160 or something, so still they're taking around $80 after I've cancelled services. It's just not honest and very disappointing. I've put a stop payment on my checking account for future charges and I'm disputing the charge with my bank. I'm requesting a refund of the $248.02.

  Business response

  08/26/2022

  The entire payment of $248.02 was refunded this morning.  We have attached a copy of the receipt for the refund.

• Initial Complaint

  06/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have inaccurate items on my credit report that I disputed and I never got the results within 30 days. This account is reported without valid evidence. 05 WEED MAN 22276** $214.00

  Business response

  06/29/2022

  If the address above is correct, this is not a city or address serviced by our franchise.  Please supply us with additional information if you fill this is in error.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I contacted Weed Man Lawn Care for service. Initial quote was to high. A gentleman reached out same evening and quoted $24.95 for all service (weed control) discussed. He was advised 1/2 acre lot. He stated had special 24.95 first visit and $82/ mth after. He was also advised would not contract as plan to see. No idea if service was provided as no weeds are showing anything more than growth. My account was charged 121.41 twice. I reached out to them they refunded 96.46 and have ceased communication. The agreement was 24.95 only and nothing more. They are aware they are not to return, I would be contacting BBB, and notifying my bank. I would like assistance in retrieving my funds and alerting future customers of these unethical practices.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩