ComplaintsforWeed Man Lawn Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I signed up for a 1 year contract with weedman. While they were out for the first visit we found a fungus issue in the yard. I was quoted it would be $70 to fix and it would take 2 visits. The first treatment took care of the issue and we kept the 2nd appt on 10/8/21 as planned. I received a bill for the 2nd treatment for an additional second charge of $70 which should not have happened. I spoke to a person there whose name I will leave out here as she did a wonderful job and she reached out to a manager whose response was because I received a text for the 2nd treatment and didn't cancel then there was nothing they could do about it. Even though they falsely mentioned the charges it would be to me. Im pretty sure misleading pricing is not an ethical practice and it breaks my heart a company puts a one time we GOT YOU charge over maintaining integrity and a long term client. I would never mislead a customer on pricing. I would love the charge cancelled so it was done misleadingly but dont see that happening so filing a complaint with the bbb to forward others is my best route.Business response
02/03/2022
Business Response /* (1000, 10, 2022/01/17) */ This issue was resolved on 12/28/2021 with removal of the charge.Initial Complaint
11/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Weed man did not come in September, but said I owed $77. Attached is the hand written communication from the business.Business response
11/10/2021
Business Response /* (1000, 6, 2021/11/02) */ We completed a fall aeration and overseeding on 9/14/2021 and a surface insect control, for armyworms, on 9/30/2021. Customer paid the completed service from 9/14/21 and the balance is from the service completed on 9/30/21.Initial Complaint
10/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used Weed man lawn care for about 3 years, but due to the servicein 2020, my lawn looked horrible..more weeds than ever. I had to call to have them come back several times to treat my lawn. I started fertilizing and over seeding myself in 2020. So in 2021, I chose to not continue with the service. Weed man continues to come to my home and treat my lawn, even after I cancelled the service. They even aerated and over-seeded lawn in September 2021 without me requesting the service. I discovered they did this when I arrived home from work. I saw a small plastic bag at my front door and when I picked it up....the bag broke and tiny grass seeds went all over my foyer. What a mess!! I called again to tell them I no longer have the service. Now I received an email saying I owe for services that I didn't even agree to. What does it take for them to realize I cancelled their service'??? Warning, you may have trouble with weed man if you try to cancel their service.Business response
10/25/2021
Business Response /* (1000, 10, 2021/10/14) */ We spoke with Mrs. ****** at the end of September and resolved the issue by removing the balance. We apologize for any issues this may have caused.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
16 total complaints in the last 3 years.
1 complaints closed in the last 12 months.