Reviews

Review Details

• Review fromKaye

  Date: 05/26/2022

  1 star
  This was the worst experience I have ever had with a contractor. I placed my call with my home warranty and the timeline is as follows: 03/29– initial contact with tech coming out and running test, stated needed part and to be ordered 04/21 – message for Expert Appliance no response 04/26 – message at Expert Appliance no response Called home warranty company, they attempted to call Expert Appliance no answer; sent note to contact them; will attempt to contact again later in the afternoon and next morning; will follow up with me in 24 hours 04/27 – still no response from Expert Appliance; home warranty company escalating and will probably send to another contractor if necessary; message from home warranty company about contact from Expert Appliance 04/28 – text from tech about appointment next day 04/29 – tech told to come back out and run tests again; need to order new board; should only take about a week 05/06 – texted tech to see if part ordered and estimated delivery date; no response 05/09 – message at Expert Appliance no response 05/10 – message at Expert Appliance no response 05/17 – message at Expert Appliance no response Also texted tech to see if he would respond 05/18 – call into home warranty company; attempted to contact contractor no answer; escalated case as well; at that point since they nor their escalation team could reach anyone, and due to all the time lapsing they switched my ticket to another contractor who came out on 05/26 and not only repaired it the same day, had all the control panels necessary to repair it with him. I have never experienced anything like this where a company has the lack of customer service to even return a call. A simple return call can go so far with a customer and get you return clients. The tech that came out was so nice and I do not fault him at all, it boils down to owner/management. They really must not care about their business or return clients.

• Review fromHarvey C

  Date: 04/22/2022

  1 star
  I really wish there was an option for no stars. Had to deal with this company and their incompetence for months dealing with my washer....I had tried so hard to remove them from my memory that i nearly forgot to review them...better late than never though. I can't stress this enough....AVOID them at all costs. You will regret hiring them if you do. If your warranty company recommends them ask for someone else. I finally did and the new company literally made 1 trip compared to expert appliance 4-5 and resolved our issue.