Business ProfileforDon Jacobs Imports, Inc.

I purchased a used 2019 Subaru Forester Touring. This is the second vehicle I had purchased from them. I paid full price for the vehicle and they assured me that the vehicle was inspected and working properly. When I got the vehicle home and started setting up the “features,” one of them- the seat and mirror memory, did not work. I took the car to a Subaru dealership to inquire about the issue. I’d assumed it was me not setting it up correctly, but that wasn’t the case. After paying them $140 to do a diagnostic, they determined that the driver’s-side seat module would have to be replaced. (An electrical issue) The part + labor for them to do it would be $1016. I contacted Don Jacobs to see if they would either pay the Subaru dealership to fix it OR order the part and fix it themselves, and they told me that I bought the car “as is,” so there was nothing they could do. I might add, it took 5 days to reach that conclusion. Luckily, the Subaru dealership loaned me a car to drive during this time period. But now, I have to return it and get my car back with no resolution. I either pay $1016 or continue driving a “new to me” vehicle with missing features due to Don Jacobs negligence, dishonest, and very poor customer service. I strongly believe that it is their responsibility to make it right. Who is willing to destroy a customer relationship over something so minuscule?! I’m in shock and will NEVER recommend them or purchase from them again. I worked with ******** the Used Car Sales Manager.