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Business ProfileforLexington H-L Services Inc.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 838 E High St # 305, Lexington, KY 40502-2107
- BBB File Opened:
- 3/8/2005
- Years in Business:
- 154
- Business Started:
- 1/1/1870
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Lexington Herald-Leader
- Herald-Leader
- H-L Media
- Business Management
- Mr. Brian Hinton, Regional Manager
- Tracy Hoeft, Customer Experience Program Manager
- Ms. Maria Ravera, Senior Director
- Contact Information
Principal
- Mr. Brian Hinton, Regional Manager
Customer Contact
- Mr. Michael Wells, Human Relations Manager
- Mr. Bruce Sensel, Credit Manager
- Ms. Vanessa Gallman, Editorial Page
- Mr. Richard Morgan, Development Coordinator
- Mr. Brian Hinton, Regional Manager
- Additional Contact Information
Fax Numbers
- (859) 231-3454Primary Fax
Phone Numbers
- (859) 231-3200Other Phone
- (800) 999-8881Other Phone
Email Addresses
- Primary
- (859) 231-3454
Customer Complaints
85 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Complaint about the Lexington Herald Leader
Expiration dates changed to benefit the Herald Leader, price discrepancies, expiration date on “my account” changed to cover up a renewal charge that was to early.
Up until 9/18/2023 I was paying $25.43 per month for a yearly subscription. My monthly payments were paid automatically by credit card.
10/13/2023 The Herald Leader billed my credit card $241.67, I thought that was my new yearly rate. My account shows the expiration date of my subscription was 6/8/2024. (see attachment) I do not remember agreeing to an 8-month subscription. (10/13/2023 to 6/8/2024)
Also, the price I was charge for 8 months equals to $30.21/month $4.78 more per month than I was paying.
After 10/12/2023, not sure the date. I called to cancel my subscription. The representative offered me $18.46 per month to stay as a customer. I agreed to the new price. The next day another representative called to offer me $13.77 per month to stay as a customer. I asked that I receive a refund of the difference I already paid and the new price she offered me. The refund was $85.79, I received it 4 months later which is ridiculous amount of time to wait for a refund especially electronically versus issuing a paper check.
6/8/2024 My credit card was charged $165.35 for a renewal. The expiration on my account online showed 8/17/2024. (see attachment) . Why was this renewed before 8/17/2024? I talked to Customer Service about the expiration date being 8/17/2024 I was told to call back in 2 days. When I called back my account showed 6/8/2024 expiration date. I find it interesting how the date was changed to 6/8/2024.
I cannot find a way to contact someone about my issues, Customer Service ***** ******** is the only option the Herald Leader offers. I cannot understand Customer Service representatives they do not speak clear English and when I have called there is loud noise in the background. I have asked to speak to someone that speaks better English I am told they all speak English. Customer Service will not let you speak to anybody in billing or accounts, the representative is your only option.
I am disputing the $165.35 charge to my credit card on 6/8/2024 when my account showed 8/17/2024 expiration date. (document attached).
I want my $165.35 refunded to my credit card and I do not want to wait 4 months. I should not have been charged a renewal 6/8/2024 when I have a document showing my renewal is 8/17/2024.
Confused about the different expiration dates and account balance on the attached documents. What is correct?
Explain why I was charged $241.67 on 10/13/2023. If that was a renewal, why was it for 8 months not 12 months?
I want to cancel my subscription with the Herald Leader immediately and all money refunded to me within 4 weeks. The last time I had to wait 4 months for a refund.
I want my credit card removed from my account. The Herald Leader will not let you remove your credit card online.
I want my $165.35 refunded to my credit card and I do not want to wait 4 months. I should not have been charged a renewal 6/8/2024 when I have a document showing my renewal is 8/17/2024, today’s date is 7/25/2024.
I want to cancel my subscription with the Herald Leader immediately and all money refunded to me within 4 weeks. The last time I had to wait 4 months for a refund.
Customer Reviews
23 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mary D
04/19/2024
Lexington H-L Services Inc. Response
04/20/2024
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