Business ProfileforLexington H-L Services Inc.

7/25/2024          ****** **********
Complaint about the Lexington Herald Leader
Expiration dates changed to benefit the Herald Leader, price discrepancies, expiration date on “my account” changed to cover up a renewal charge that was to early.

Up until 9/18/2023 I was paying $25.43 per month for a yearly subscription. My monthly payments were paid automatically by credit card.

10/13/2023       The Herald Leader billed my credit card $241.67,  I thought that was my new yearly rate. My account shows the expiration date of my subscription was 6/8/2024. (see attachment)  I do not remember agreeing to an 8-month subscription. (10/13/2023 to 6/8/2024)     
                                Also, the price I was charge for 8 months equals to $30.21/month $4.78 more per month than I was paying.

After 10/12/2023, not sure the date. I called to cancel my subscription. The representative offered me $18.46 per month to stay as a customer. I agreed to the new price. The next day another representative called to offer me $13.77 per month to stay as a customer. I asked that I receive a refund of the difference I already paid and the new price she offered me. The refund was $85.79, I received it 4 months later which is ridiculous amount of time to wait for a refund especially electronically versus issuing a paper check.

6/8/2024             My credit card was charged $165.35 for a renewal. The expiration on my account online showed 8/17/2024. (see attachment) .  Why was this renewed before 8/17/2024? I talked to Customer Service about the expiration date being 8/17/2024 I was told to call back in 2 days. When I called back my account showed 6/8/2024 expiration date. I find it interesting how the date was changed to 6/8/2024.

I cannot find a way to contact someone about my issues, Customer Service ***** ********  is the only option the Herald Leader offers. I cannot understand Customer Service representatives they do not speak clear English and when I have called there is loud noise in the background. I have asked to speak to someone that speaks better English I am told they all speak English. Customer Service will not let you speak to anybody in billing or accounts, the representative is your only option. 


 I am disputing the $165.35 charge to my credit card on 6/8/2024 when my account showed 8/17/2024 expiration date. (document attached).

I want my $165.35 refunded to my credit card and I do not want to wait 4 months. I should not have been charged a renewal 6/8/2024 when I have a document showing my renewal is 8/17/2024.

Confused about the different expiration dates and account balance on the attached documents. What is correct?

Explain why I was charged $241.67 on 10/13/2023. If that was a renewal, why was it for 8 months not 12 months?

I want to cancel my subscription with the Herald Leader immediately and all money refunded to me within 4 weeks. The last time I had to wait 4 months for a refund.

I want my credit card removed from my account. The Herald Leader will not let you remove your credit card online.

I want my $165.35 refunded to my credit card and I do not want to wait 4 months. I should not have been charged a renewal 6/8/2024 when I have a document showing my renewal is 8/17/2024, today’s date is 7/25/2024.

I want to cancel my subscription with the Herald Leader immediately and all money refunded to me within 4 weeks. The last time I had to wait 4 months for a refund.