Complaints

This profile includes complaints for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

eCampus.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  eCampus.com

  2373 Palumbo Dr Lexington, KY 40509-1047

  
• 

  eCampus.com

  2415 Palumbo Dr Lexington, KY 40509-1116

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for my granddaughters cosmotology school books. She got three sets of same books. Returned 2 sets of books to them. School hasn't started yet they claim books have been used. Yes box was open to see what was inside but she didn't use the books. I'm asking for my credit card to be in refunded for the 2 purchases totaling $749.34. I've reached out twice by phone and was told I would hear from someone in 24/48 hrs. I'm still waiting. First call 8/11 Second call 8/13. I'm also going to enter a dispute with VISA

  Customer Answer

  Date: 08/20/2025

  Think this issue was resolved. 

   

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2025, I purchased textbooks from ECampus Books for the upcoming school year 2025-2026 for my son who attends ********** **** ******* in Nashville. I paid $487.17 for all the textbooks and this charge cleared my ****** account on July 23, 2025. I am OKAY with this purchase.
  
  However, when reviewing my bank account Thursday, July 24th, 2025, I noticed ANOTHER PENDING charge for a rental package from ECampus books for $147.45. I called Ecampus Books to inquire about this additional charge. They stated that I had not returned 2 RENTAL books from a previous order two years ago in 2023 (a paperback Julius Caesar and a Pre-Algebra Math Book) which is totally FALSE. We returned ALL books which we rented in 2023. I am disputing this RENTAL charge with my bank and expect to be fully refunded. The charges will be denied! ECAMPUS is an overpriced SCAM book seller and should be fined and put out of business. They route all calls through a foreign customer support system and never resolves any issues but just keep to a script..denying responsibility of wrongdoing!
  
  After this false and unapproved charge to my debit card, I reached out to other school parents. Everyone other mother in 10 grade at MBA said ECampus books had not processed their returns In FULL and tried to scam them out of money too by locking their accounts and over charging their credit cards! The other parents said to NEVER rent or purchase books from ECAMPUS BOOKS again if at all possible and take photos of books, packing slips, etc. to verify returns and purchases.

  

  Business Response

  Date: 07/28/2025

  Good afternoon,
  We sincerely apologize for any inconvenience you may have experienced regarding this matter. Would you please provide us with an order number or the email address on file?

  Thank you,

  eCampus

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered books for school from ************ The books were supposed to be returned at the end of the semester (Spring 25). Due to me moving the very last week, during finals of semester, I was late returning the books.
  However, per admission of *********** by statement, they were supposed to send me a email reminder, call and/ or text and if they had the books would have been returned on time. In addition, per admission by ecampus.com, it was unusual for full amount of books to be immediately charged after being a day late. Never the less as soon as I saw that there was a charge on account for amount of $196.51, I contacted *********** and they sent me
  another prepaid mailing label by *** and the next day it was sent off 7/9/25 ( semester wasn’t even officially over yet). *********** received the books back on 7/15/25 per tracking of ***. I have emailed them 5 times, tried to contact them per chat and they don’t respond at all. They are refusing to refund my money, which they promised to refund me.

  

  Business Response

  Date: 08/13/2025

  Hi *******

  A full refund was issued on 07/15/25 for the rental purchases charges. Please let us know if you need any further assistance. 

  Thank you for choosing eCampus!

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECampus is blaming me for damage to a used book I rented from them in January 2025! I received a special education book that had edges that had gum debris on the edge( I assumed that because i was renting a used book, that was normal) I never ended up needing the book for the class. After numerous online chats because there is no phone number that works to talk to someone they told me they wouldn’t provide me with anymore photos of the supposed damage, then emailed me a couple weeks later to say they never received the book back (which they did , I have the delivery confirmation from ***) After that they stopped communicating with me and charged my credit card without my authorization!

  

  Business Response

  Date: 08/13/2025

  Good morning *******

  Thank you for reaching out to us. At this time, a chargeback has been filed with your financial institution, therefore, we cannot assist you. Once a decision has been made by the financial institution, that decision will be final. We sincerely apologize for any inconvenience regarding your rental return.

  Thank you,

  eCampus

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the nature of the dispute. I rented from eCampus for law school. I rented three books. I sent them all back in a timely manner after the semester ended and well before the deadline to return them. eCampus accepts one of the books (my International Law book) but starts sending me emails about how the other two are in unacceptable condition. There was no damage I know of to either of the books, and eCampus fails to back it up with any documentation showing damage. Further, they accepted one of the books already (which was in the same package as the other two) so I have no clue what the problem is with the alleged "damaged" books. The books were returned as I got them (with ordinary wear and tear) but I never wrote in the books or anything. In fact, I received the books with heavy highlighting and wear to them already. Additionally, eCampus starts sending me weekly emails about how they are going after my credit unless I buy them new books. So I send an email responding to them asking for documentation and how we can resolve the issue, and they ignore me. I go through their website and send a message on there as well, still nothing. They keep emailing me saying to either return the books in acceptable condition or buy them new ones with the same threats against my credit. I am not living at my mailing address this summer, but asked my roommate if I got any mail with books. She said no. I'm very fed up with this business and their automated emails threatening my credit and wish to not be contacted by them again. Please help me. I paid like $200 to rent and am not really looking for a refund, but I'm not buying them replacement books. That would cost anywhere from $400 to $1,000 and I will not be doing that as I responsibly handled the merchandise. Thanks for your help.

  

  Business Response

  Date: 08/13/2025

  Good morning *****

  we have reviewed your order and account. AT this time, we have updated your account and the books as a rental write off. This means there will be no charges for damages at this time. In the future if you receive an item with any sort of damage please notify us so you will not be held accountable for damages. We sincerely apologize for any inconvenience this may have caused you. Thank you for being a valued customer! -eCampus

  Customer Answer

  Date: 08/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a book to ecampus on June 13, 2025. The book was in excellent condition as described in the buyback order. I mailed the book on June 16, 2025. I received a confirmation email stating the book had been received. On July 17, 2025, I received another email stating my book was never received. I replied and told them the book was mailed and the timeline of 3-5 weeks was due and I wanted my payment. I then received an email that the book was received, but was damaged, therefore I would not be paid. I replied again with photos of the book before I mailed it and there was no water damage. I was told it would be escalated to a manager and then received another email that my buyback order was canceled and I would not be paid. This is poor business practice and fraud.

  

  Business Response

  Date: 07/28/2025

  Good afternoon *****

  At this time, a check request has been submitted to our accounting department for payment. The payment will be mailed to the address on file. If you have any additional questions or concerns, please let us know.

  Thank you,

  eCampus

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged full price of the rental because it was deemed “unusable”. The fact that this is deemed “unusable” is quite frankly embarrassing! Two little rips in the corner of a cover page should not warrant it to be unusable or not readable. There have been plenty of books that were in worse condition that have been reused for rentals. And then trying to charge a 12 dollar shipping fee on top of that if I wanted to have the book shipped back to me!! So much for helping college students, instead making a buck off of them for a very lame excuse. No wonder the reviews are bad!

  

  Business Response

  Date: 07/10/2025

  Good afternoon *********

  Per our rental policy, if an item is received in unacceptable condition, the student will be charged for the damaged item. The item was received with torn covers; therefore, the card on file was charged for the item. If you want more information regarding our rental agreement, please visit our help desk ****************************************. We sincerely apologize for any inconvenience you may have experienced.

  Thank you,

  eCampus

  Customer Answer

  Date: 07/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered rental book. No tracking sent until book was shipped to the wrong address, unable to be delivered and marked return to sender by UPS. Company has no phone contact, only chat. Tried twice to get help. Now they won’t guarantee when I get my money back and also can’t guarantee if I could get the book.

  

  Business Response

  Date: 06/16/2025

  Good morning,

  We have reviewed your order and account notes. A full refund was issued back to the original payment method on 06/14/25. If you need any additional information, please let us know.

   

  Thank you,

  eCampus

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a VERY used text book from ecampus and returned it in the used condition it was received in. We were charged $100 for damage we did not incur. Booked was marked as unusable the company has charge me the replacement fee for a book that came to me used. I didn't complain because I knew I was renting a used book.

  

  Business Response

  Date: 06/16/2025

  Good morning *****

  We have reviewed your order and account notes regarding this matter. Our records show that the item was sent to you in "new" condition. The item was return with what looks to be ink splatters all over the back cover. Per our rental policy, any item returned with damages due to use, the customer will be charged for the full price of the item. If you have any additional questions or concerns, please visit out help desk at **************************************. Thank you for choosing eCampus!

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter went through E-Campus to rent books for her college classes. She received the book in torn up but usable condition. She ended up not even using the book. Upon returning the rental at the end of the semester we were charged a fee of $300 for damages (that were there when the book was received). I tried calling their Customer Service phone number multiple times and it repeatedly said no reps are available and would promptly hang up. So I contacted them via chat. I was told an inquiry would be made. Basically, they stuck with their initial decision and aren't refunding the money for the book in the same condition it was sent to my daughter.

  

  Business Response

  Date: 06/26/2025

  Good afternoon ******

  Thank you for reaching out to us. We have reviewed account, at this time at a courtesy to you, we have decided to refund the rental purchase charge in full. This refund will apply to the original payment method and takes 3-5 business days to process. In the future if you received any rental with damages, please report such damages within 30 days to our customer support team. If you have any additional questions or concerns regarding this matter, please let us know.

  Thank you,

  eCampus

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.