Business ProfileforAAA Allied Group, Inc. - Hamburg District Office

My vehicle broke down on Sun-3/16/24 in Keyport NJ. The rear of my vehicle was sticking out in the middle of an intersection and the vehicle could not be moved. I immediately called AAA and informed them I was not in a safe situation. The AAA rep said a tow truck was called, that this was a priority call and the tow truck currently had no other calls in front of me. The Police arrived and informed me they called their own tow truck and that if AAA arrived first, they could take the car. AAA said I would be reimbursed for the cost of the tow if the tow truck the Police called arrived first, which it did. They took the car and would not allow AAA to get the car from their tow yard on that day and take it to my mechanic. I went to the tow yard the next day, and paid the bill to release my car ($293.94) in cash. AAA then towed the car to my mechanic. I then received a letter in the mail stating that I would be only be reimbursed for $158.94 because my plan did not cover the storage and cleanup fees that the tow service added on to the bill ($135.00). I called AAA and explained the situation to them and asked if any of their plans covered those fees and they said "no". I also explained why the tow service charged the storage and clean up fees (i knew nothing about the cleanup fee until I recieved the tow service's bill) and that the issue was their tow truck failed to arrive in time to take the car. They said the Police would not have allowed AAA to take the car and I told them the Police said they would have allowed AAA to take the car if they had arrived first. I should not be penalized because the AAA tow truck failed to arrive on time. AAA refused to listen to anything I had to say. I also have only used their service around 3 times total in the last 5 years and did not use it at all in 2023. I am asking for the remaining amount of the tow service bill that they refused to cover ($135.00). Thank you, *** ****