Business ProfileforSmith Heating and Air Conditioning, LLC
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 4422 S Laurel Rd, London, KY 40744-7937
- BBB File Opened:
- 8/29/2006
- Years in Business:
- 21
- Business Started:
- 5/20/2003
- Business Incorporated:
- 5/20/2003
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Smith Heating & Cooling
- Business Management
- Mr. Tony W. Smith, Owner
- Contact Information
Principal
- Mr. Tony W. Smith, Owner
Customer Contact
- Mr. Tony W. Smith, Owner
- Additional Contact Information
Fax Numbers
- (606) 877-1211Primary Fax
Email Addresses
- Primary
- (606) 877-1211
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Tim B
1 star12/10/2021
Smith Heating and Air Conditioning, LLC Response
12/16/2021
to two different part failures of a blower motor and control board that can be linked back to moisture that was caused from failure of not properly servicing the system. We sold him this system November 7th, 2010 and the Carrier system has not been serviced since original install date. We recommended at installation the system be serviced at least once a year and twice if possible. The system is out of warranty by one year one month one week and four days as of today 12/16/21. Us as a small business can not control the warranty process of Carrier Corp, the homeowner was told at the original install date that the system would have 10 years parts and 1 year labor warranty. We are sorry for the inconvenience this has caused the customer but, unfortunately this is out of our control as a small business.
PS - This is the first and only complaint a customer has filed on Smith Heating and Cooling with BBB in over 50 years of operation.
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