Business ProfileforDon Franklin Ford Lincoln, LLC.

I dropped my truck off 2/18/24 to get both exhaust manifolds on my F150 ecoboost. The place I ordered the manifolds from ordered the wrong parts earlier in the month so I’m went to Don Franklins parts department to get the correct part. I ordered and received in the EXACT part that I was told that I needed. I dropped the parts off with my truck on my appointment date and time which was 2/18/24 at 8:15 am. Then it took over a week to have everything installed. Part of it was because I didn’t have all the hardware needed but Don Franklin service department told me I could buy the hardware needed for just over $200. This is a lot higher then I could’ve bought the parts for but I was ready to get my truck fixed so I authorized to use their studs and 2 of their gaskets. I went and picked my truck up 2/26/24 and was told me truck was running perfect and ready to go. I paid $1110.87 and left the dealership in my truck. Well once I picked my truck up it had a check engine light and was misfiring really bad. I pulled it into my shop and got it lined out and fixed. Well 3 days after I picked my truck up I could heard the exhaust manifold gasket fluttering while accelerating. Which is the sound it was making before I had the manifolds fixed. I called Don Franklin and couldn’t get ahold of anyone so I waited for a call back and never got one. I called back up a week later and got an appointment for 3/19/24. A month after I picked up my truck. I called in with my complaint and got an appointment around 3 weeks after I picked up my truck. I received a call around lunch time on 3/19/24 stating that my manifold gasket on the driver side had blown out of the side of the manifold. They told me that the repair is 100% on my but they’d offer me a discount to get the repairs done. I’m my opinion that just isn’t the right thing to do. I ordered the EXACT parts they told me to order and even bought some of their parts and now they want me to pay another $1000 and wait even longer.