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Business Profile

Apartments

Elevate at NuLu

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moved out prior to lease ending on september 13. had 14 days to pay the penalties for breaking lease. had charges and invoice sent to me on september 19, and on september 20 the balance was wiped so i couldnt pay. they sold the entire balance to collections on my ex roommates mother and no one else. they lied and said it went unpaid for 30 days, and provided no proof. i have proof that they wiped the balance the day after the charges were added, so there was nothing to pay. now, they refuse to answer my emails or pick up my phonecalls. i have let them know i have proof of this occurrence, and they will not respond. they did not even give me 24 hours to pay the balance, it was wiped immediately, and much sooner than the 14 days given. on top of that, they did not send me, the primary resident to collections. they sent it to my ex roommates guarantor, his mother, and no one else.

    Customer Answer

    Date: 11/02/2022

    My name is Abigail Hayes, my ex roommate was Ian Towles, and his guarantor whom the debt was collected on was Melanie Wyatt. 

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