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Business Profile

Apartments

St. Anthony Gardens Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since july 2023 i have been fighting landlord to fix my AC in my rented apt. I have requested hvac 12 times for 1 yr. They still have not fixed it. For past month i have only had air 3 times, other days my apt was 85 to 91 degrees, when i moved into this apt even balcony screen is busted out of use, and both bedroom screens have holes all in them. They refused to replace so not only have they not fixed my air me and my son has been confined in the heat of apt with no way to get air even outside cause of screens. I told them last year my son has heart problems still nothing. Hvac tried 3 different things and none worked and i went straight to management and still nothing my last request was june 24, 2024. My heat does not work right either the heat and air both connected. Heat never fixed last winter. They have caused me anxiety attacks, stress and depression i am now seeing a psyciatrist and on meds. I lost 3 days work cause i couldnt breathe, got sent home from work had to go to dr now im on an inhaler, now i wont have the rent on 1st. Hvac lied, and codes and regulations inspector lied and did nothing. My screens are not in working order neither is my air or heat. I almost had 2 heat strokes. My safety manager at work had to calm me down was having anxiety attack

    Business Response

    Date: 09/25/2024

    Good Morning,

    This is in response to complaint ********.

    My name is ***** and I am the corporate office manager. At the time that the letters were received I was on a short leave of absence and missed the deadline to respond to the complaint. I have just come back to the office and would like to respond.

    We have had an HVAC repair company sent out to the unit multiple times. They changed a capacitor in early June, and everything was in working order after that. The tenant continuously complained several times afterward, so the hvac repair company went back out on multiple occasions and each time the a/c was working. See attached invoices every time they've gone out to assess the matter.
    Since the tenant was still insisting that there was an issue we got a different hvac company, called ***, to come out. We have done nothing short of addressing the issue and the HVAC is operating properly as far as we are concerned.

    --
    Thank you,
    ***** ****** *** ********** 

    Customer Answer

    Date: 09/25/2024


    Complaint: ********

    I am rejecting this response because: I have went to management after every HVAC visit to let them know that air was still acting up I have videos showing temp rise on cool instead of cooling. Last video was Sept 15 it's not fixed . Ad every HVAC worker has been told by not only me but also management that air would work couple days then next days it wouldn't. They have been told this a million times and still refused to dig further and automatically putting it off as fixed. This ain't the end of this I even told your new manager what it does after I met your new management he told me to let him know next time it stops working so he can come see it I left voicemail when it wasn't working and he never came to apt. Even around 8th I told him he was free to go in cause it quit again but nothing this is 2 summers me and my son suffered won't happen 3rd time

    Sincerely,

    ******* *****

    Business Response

    Date: 09/25/2024

    The manager has been there and it was working when he was there on 9/11.

    To resolve the matter amicably, we will allow you to break your lease and move out without penalty.

    Customer Answer

    Date: 09/27/2024


    Complaint: ********

    I am rejecting this response because:
    Your solution is for me to move out and lose all the money I have spent being here for 6 years because you think I am lying about the air. I have lived her 6 years good tenant never bother no one I work come home I do nothing to no one and your solution is me just throw all my money away money I worked my ass off for to be here not likely y'all are just horrible I would never lie about anything like this. Give me all my money back for 6 years and I will move and you never have to deal with me again
    Sincerely,

    ******* *****

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave them a 30 day notice written and emailed. I scheduled a walk thru of my apartment so i can give them keys and get my deposit via text with ****** ********* * am currently here no one has shown up. I try multiple times to contact them no reply no one is ever in the office. On multiple occasions throughout my stay i am unable to reach anyone in the office with any issue I have had.

    Business Response

    Date: 11/21/2022

    The business indicated the complaint has been addressed with the customer.

St. Anthony Gardens Apartments is NOT a BBB Accredited Business.

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