Reviews

Review Details

• Review fromAnthony R

  Date: 04/06/2023

  5 stars
  They were respectful and always returned a call. Also they did great work. My contact Raymond was the best. I'd recommend them to anyone.

• Review fromJeff P.

  Date: 02/14/2023

  5 stars

  Jeff P.

  Date: 02/14/2023

  Bluegrass Collision has fixed our car twice from 2 different accidents. Both times they did a quality job. They were quick at getting the job done the second time which was a smaller repair than the first time. The first time was fairly major and they did a nice job at repairing the car. We have been driving it for a couple years now with no problems.
  

  Bluegrass Collision Center

  Date: 02/20/2023

  Mr. P*****: We truly appreciate your support and trust to our business. We are here for anything you need in the future. Thank you.

• Review fromB. L.

  Date: 01/04/2023

  1 star

  B. L.

  Date: 01/04/2023

  If I could give "0" stars, I would. I hit a deer in my husband's truck and, after calling around, Bluegrass Collision told us they could get the truck repaired the quickest. It took 4 weeks to get the parts for the front end damage, which I understand. When we went to pick up the truck, we were told an additional $4000 was due (over the estimate given to the insurance) and they would not release the truck until it was paid. Fortunately, my insurance company took care of it but we were not told about the additional charges until we drove to the shop. My husband drove the truck home and it sat for three days. When he next drove the truck, it immediately overheated. He pulled over and found there was no coolant in the radiator. I drove to a gas station and bought coolant. We put it in the truck and started it. The radiator fan did not come on and the coolant was immediately blown out of the reservoir cap, which did not fit properly and had been replaced while at this shop. My husband called Terry at Bluegrass Collision and was told that it was not his concern because the truck had been fine when driven home. We have owned the truck for a year and have had no mechanical issues with it. The new parts are also a noticeably lighter color than the rest of the truck. I am hoping that my insurance company will help us since Bluegrass Collision will not. Do yourself a favor and go somewhere else.
  

  Bluegrass Collision Center

  Date: 01/06/2023

  Mrs. L****, I appreciate you bring this to our attention, and I wanted you to know that I've used your experience within our customer satisfaction process to make sure we don't make this mistake again. We will do our best to make sure your vehicle is in the safest condition.. Thank you for trusting us. Bluegrass Collison

  B. L.

  Date: 01/26/2023

  After posting this negative review, the shop owner contacted me and offered to make everything right! I cannot say enough about how happy I am with their efforts to get this resolved! They fixed the radiator problem, they blended the paint so it matched better, they reimbursed me for the extra rental car charges I incurred and they apologized profusely! After this experience, I would definitely recommend Bluegrass Collision and would do business with them again myself. I am very happy with this resolution and feel these business owners value their reputation and did what it took to resolve this. Can't thank them enough.