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Find a Location

Stock Yards Bank and Trust Company has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Stock Yards Bank and Trust Company

      1040 E Main St Louisville, KY 40206-1856

      BBB Accredited Business
    • Stock Yards Bank and Trust Company

      PO Box 32890 Louisville, KY 40232-2890

      BBB Accredited Business
    • Stock Yards Bank and Trust Company

      9400 Brownsboro Rd Louisville, KY 40241-1118

      BBB Accredited Business
    • Stock Yards Bank and Trust Company

      4016 Poplar Level Rd Louisville, KY 40213-1524

      BBB Accredited Business
    • Stock Yards Bank and Trust Company

      214 S 5th St Louisville, KY 40202-3204

      BBB Accredited Business

    Business ProfileforStock Yards Bank and Trust Company

    Bank
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/1950

    Years in Business: 120

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Stock Yards Bank and Trust Company offers banking services, loans, credit card plans, investments, wealth management and financial retirement plans for consumers, businesses, and commercial clients at numerous, regionally located banking centers and ATMs.

    Business Details

    This is a multi-location business.

    Find a Location

    Stock Yards Bank and Trust Company has 55 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Stock Yards Bank and Trust Company

        1040 E Main St Louisville, KY 40206-1856

        BBB Accredited Business
      • Stock Yards Bank and Trust Company

        PO Box 32890 Louisville, KY 40232-2890

        BBB Accredited Business
      • Stock Yards Bank and Trust Company

        9400 Brownsboro Rd Louisville, KY 40241-1118

        BBB Accredited Business
      • Stock Yards Bank and Trust Company

        4016 Poplar Level Rd Louisville, KY 40213-1524

        BBB Accredited Business
      • Stock Yards Bank and Trust Company

        214 S 5th St Louisville, KY 40202-3204

        BBB Accredited Business
      Location of This Business
      1040 E Main St, Louisville, KY 40206-1856
      BBB File Opened:
      12/1/1977
      Years in Business:
      120
      Business Started:
      1/1/1904
      Business Started Locally:
      1/1/1904
      Date of New Ownership:
      1/12/1988
      Business Incorporated:
      1/12/1988
      Accredited Since:
      4/1/1950
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 258 for this business, issued by Kentucky Department of Financial Institutions

      These agencies may include:

      Kentucky Department of Financial Institutions

      1025 Capitol Center Drive, Suite 200

      Frankfort KY 40601

      (502) 573-3390

      Fax: (502) 5730086

      http://www.kfi.ky.gov/

      BBB records show a license number of 258 for this business, issued by Kentucky Department of Financial Institutions

      These agencies may include:

      Kentucky Department of Financial Institutions

      1025 Capitol Center Drive, Suite 200

      Frankfort KY 40601

      (502) 573-3390

      Fax: (502) 5730086

      http://www.kfi.ky.gov/

      BBB records show a license number of 258 for this business, issued by Kentucky Department of Financial Institutions

      These agencies may include:

      Kentucky Department of Financial Institutions

      1025 Capitol Center Drive, Suite 200

      Frankfort KY 40601

      (502) 573-3390

      Fax: (502) 5730086

      http://www.kfi.ky.gov/

      BBB records show a license number of 258 for this business, issued by Kentucky Department of Financial Institutions

      These agencies may include:

      Kentucky Department of Financial Institutions

      1025 Capitol Center Drive, Suite 200

      Frankfort KY 40601

      (502) 573-3390

      Fax: (502) 5730086

      http://www.kfi.ky.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Commonwealth Bank & Trust Company
      Business Management
      • Mr. Philip S. Poindexter, President
      • Mr. Robert Frank, Director of Business Services
      • Mr. John Dietrich, Director of Marketing
      • Mr. James A. Hillebrand, Chairperson/CEO
      Contact Information

      Principal

      • Mr. Philip S. Poindexter, President
      • Mr. James A. Hillebrand, Chairperson/CEO

      Customer Contact

      • Mr. John Dietrich, Director of Marketing
      • Mr. Brian Lippert
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/13/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I bought 3 ***** **** * **** ****** and ask my bank to stop payment since it was still pending. Now it is in dispute but I have my SSA checks direct deposit to this stock yards bank but now I am told no more deposits will be sent to my bank until the 28th of may. I opened another account with **** ********* ****** ***** but social security told me they will be sending my checks to Stock Yards Bank until May 28th. I also have some many checks with stock yards bank and now they aren’t letting me bank there anymore. Please help me to get my refund of 1200.00 dollars and my direct deposits. I’m a widow and on a fixed income and this is just beyond me.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bruce s

      1 star

      04/25/2024

      Stock yards band has the responsibility to pay my homeowners insurance from by escrow account. I received a letter from my insurance company about a week away from payment being due. I have talked to my insurance company and verified that the payment was never received. I have been in contact with two different branch personal Nick and Will. All i have gotten in response is they have to reach out to the bank's payment facility to get an answer on what can be done. In the meantime my homeowners insurance is days away from going into default. I even reach out to the bank branch closer to me in Hillview and talked to the manager their and he reaches back out to Nick and its the same Old Story. There is not sense of urgency or going beyond to take care of an urgent matter of my home being without coverage from natural disaster or any other danger. The responsibility of a financial institute who is obligated duty is making sure coverage is on my property. It has been about three weeks since the check was sent out by the bank and never received by my insurance. I have never in the years of owning two different homes experienced this and i'm not confident that it want happen again. I wait to hear more excuses.

      Stock Yards Bank and Trust Company Response

      05/01/2024

      On 4-22-2024 we received the request and opened a research with our escrow division. The payment for home owner's insurance was issued on 4-2-2024 and sent to American Strategic Insurance. Escrow spoke to American Strategic Insurance on 4-24 which stated they did not receive the check. We processed a stop payment on 4-24 and issued a new check via overnight. This check was received and cleared the bank on 4-26-2024

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

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