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ComplaintsforBrakeway
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 10/6/22 I had an appointment with Brakes 4 less on Shelbyville Road because my brakes were squeaking and they were under warranty. After looking at my vehicle, they said I would need new front rotors and new brake pads to make the squeaking stop. I agreed and paid $317.47. Later that day, they were still squeaking. I called the location back and he said bring it back in. On 10/7/22, he replaced the brake pads again with a "higher quality". Days later, still squeaky brakes. I called the main office and she recommended I go to a different location. I said that would be fine as long as the issue was corrected. I had an appointment at Bardstown Road. I arrived at my appointment time (11:30) on 10/15/22 and he said there was no way he could fit me in today. I then called the main office back, slightly aggravated on how I was treated at this location and she then recommended the Dixie Highway location. Even though this wasn't a convenient location for me, I agreed because I needed my brakes fixed immediately. I arrived on 10/15/22 at 1:30pm and they looked at my vehicle. He called and informed me the squeaking was not even coming from the front, but it was coming from the back. He said I would need 2 new rotors on the back now. After all this, I specifically asked, if I replaced the back rotors, would the squeaking stop? He said yes, so desperate to have non squeaking brakes, I paid another $329.13. Today 10/19/22, after several more days of brakes still squeaking, I called the main office again. The lady that answered the phone, transferred me to a manager. At this time, I got the pleasure of speaking with ******* He was very belittling, rude, and condescending. He shut me down by saying that was not what he asked me and I needed to answer the question so we could move forward. ****** should NOT be in customer service. I would like to request my money back on the rotors I bought that have NOT corrected my issue as stated by the mechanics. I also need to go elsewhereBusiness response
12/12/2022
It looks like we have done repairs since this was filed along with several warranty repairs before. Is there still an issue?
Business response
12/15/2022
We actually decided to refund the customer.
Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Took car in for repairs .I had to bring it back the same day for a problem that occured. I took it backon 21sept and they told me that it would be $650 more.The original started 10sept22..Business response
12/28/2022
*** *** ********* *customer came back 11 days after initial service not the same day see attached invoices ****** and ******. the customer had issues with parts we were not authorized or paid to replace. We provide warranty only on parts we replace. We gave an estimate to replace the parts which was declined.
Customer response
12/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
******** ******* ** *** *** *** *** ********* **** **** *********** ****** ******* **** *****
Regards,
******* ******* I was not told about replacement parts. I had work done on my brakes on 9/19/22 was not told I need other work done until 9/ 21/22. the mechanic said i declined the work on 9/10/22.I was not given that option.Invoice********** ********* ******************. please check the invoices.I did not decline.Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
07/12/2022, I went in for an inspection of my brakes and rotors. For some reason the company loosened my axle and there was no reason for that. I took it somewhere else because my car was shaking really, really bad and was made aware of the problem. Also, the pin was removed and not put back. The other shop told me they had three full turns in tightening the nut and bolt on the axle and they replaced the missing pin. He stated I could have died due to the wheel would have rolled off if I had kept driving it that way. Also, they did not open the brake line back up after replacing the caliber, which caused the hose to collapse which the entire week there was no brake fluid going through my brake line at all, it was bone dry. Again, my life in jeopardy. I had to pay for these repairs which I did not plan for or have the money to do so. This is unacceptable and very unprofessional. I may even seek an attorney at this point.Business response
12/28/2022
*** *** ********* I would request a copy from the other repair shop showing what the customer is referring to.
Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went into the *********** ***, ********** Wanted to have the brakes replaced all the way around on my 88 S15 truck I was told how bad of shape my front brakes were in they recommended that I replace everything rotors pads hardware everything they put new rotors on and put the old bearings back in the new rotors within a matter of months the bearings failed and left me stranded on the side of the road during work hours when hi confronted the manager at the store he said they put the old bearings back in why would you put old bearings back in a new rotor i've been in the general contracting business for over 30 years , and the maintenance mechanic for almost 7 years I would Never put old bearings back in a machine that has new parts in itBusiness response
11/02/2021
Response To Complaint: Customers initial repair was done on 5/01/2020. We repack the bearings per manufacturer repair procedure as the customer did not pay to have bearings replaced see invoice attached 104-381250. We offered to Repair Bearings and spindle on 10/03/2021 which was declined by the customer See invoice attached 104-488836. The customer also declined work multiple times for other needed repairs which were performed by himself or other facilities that would require removal and reinstallation of the parts in question and possible improper installation causing damage. See other attachments. Bearings are a wear item and failure due to maintenance or repair are generally immediately noticeable or within a very short time frame. Not over a year. As we have already offered to perform the needed repairs, we will continue to hold the same offer at the same cost discussed.
***** ******** ***/***
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.