Complaints
This profile includes complaints for Associates in Dermatology's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Between 10/22/24 -10/24/24 I was an inpatient at Norton Hospital ( Downtown) Louisville, Ky. I had 2 surgical procedures to remove a blood clot from my leg. The first procedure was on 10/23/25. The Doctor was only able to complete a portion of the procedure during the 1st procedure. After being treated with a specific medication overnight and being bedridden, ICU, for the next 24 hrs I was taking back for 2nd procedure , on 10/24/24, and had a successful result. I was discharged later that day. In late December of 2024 I began receiving Text messages, (with an imbedded link they encouraged me to press, which I didn't ) from Associates in Dermatology claiming I had an outstanding $ 75.00 bill. I looked up this business and called the ph# listed on their website. During my first phone call the representative could tell me nothing other than that I owed $ 75.00 for being seen on 10/23/24. On that date I was bedridden in ICU at the hospital and couldn't leave. No one visited me that day except someone from the Pulmonology department My 2nd & 3rd calls to this business proved equally at fruitless. They refused to let me speak to a manager, director or anyone else of authority to question this bill. I find it peculiar that they have only contacted me thru text message, No phone calls, no physical bill thru the mail. A highly unorthodox and suspicious way of handling billing. It stands to reason that if they have my phone # then they have access to my mailing address as well as e-mail address, yet they refuse to communicate in any other fashion other than text. Since I'm getting nowhere pursuing this on my own I would welcome any assistance you can provide. I did not see, meet, or go to any office for any kind of Dermatology issue. It smells of a SCAM, Subsequently I don't believe I owe $ 75.00 to this entity.
Business Response
Date: 02/25/2025
Hi *** *****,
While you were admitted at Norton Hospital your provider performed a biopsy, and your tissue was sent to our clinic for processing. Our Dermatopathologist read your slides for Norton Hospital and provided Norton Hospital with the pathology report. I have attached your claim information, pathology report, and patient information we received from Norton Hospital.
Do you know if you called our clinic or our billing company? Either way I apologize for the lack of information when you called, they should have asked for a manager to help discern why you were receiving a bill from us when you did not have an appointment in our clinic.
Please let me know if you have any questions, my direct line is *************
Thank you,
** *****
Customer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Associates in Dermatology placed charges on my credit card without notifying me or billing me.Business Response
Date: 12/17/2024
Patient signed financial consent which covers credit card on file and patients credit card was charged $1.60 for the balance owed on their account. There was not a statement mailed since the balance was under $10.00.
Please let me know if you need any other data to support our decision to change their card. ** *****
Customer Answer
Date: 12/18/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
*** ********Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to this establishment on 7-03-24 I was under the impression they were actual dermatologist, and was equipped to treat patients. I paid 50 dollars to be told sorry, but we can't help you because we don't have the equipment. I tried to reach out directly to this practice about refunding my copay, but they said they couldn't because I received services. I then asked exactly what services I received, and never got a responseBusiness Response
Date: 07/22/2024
I will have additional information tomorrow. Thank you, **
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.