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Business Profile

Furniture Stores

Home Center Department Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to buy mirror a butterfly mirror and they didn’t have it in stock so I bought the display and they took 10% off of the display so today my wall man that puts my pictures up show me that the mirror has been broke and glued back together And they did not show me this when I purchased the mirror for $249 10% off

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/21/22 I purchased 2 bedrooms set at the Home Center Store. The set up for the sets were made on 10/01/22. During the set up they scratch my floor on both bedrooms, and the driver crash the truck into my patio gutter. On 10/02/22 I personally went to the store to talk with the store manager about the house damage during the set up and he stated he can’t do anything about because the business is a family business and doesn’t have a liability insurance for their costumers damages. Also the manager stated he will need to contact the owner and show the owner my pictures to se what they can do, because he only could offer me $100 store credit. 10 days had passed and I haven’t heard anything about it. Also during the set up part of my furniture were broken and they replaced the next business day. Here I attached pictures about my damages.

    Business Response

    Date: 11/03/2022

    The Store Manager informed BBB that he attempted to reach the consumer three times on 11/1/22 around 3pm, 5pm and 7pm.  The store is will to fix the gutter that the driver hit.  They are also willing to offer the consumer $200 to repair the floor.  The consumer should call the Store Manager directly at ************ to schedule a time for the gutter repair.

    Customer Answer

    Date: 11/03/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******** ****



     

Home Center Department Store is NOT a BBB Accredited Business.

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