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Business Profile

Handyman

Lynsey Helping Hand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 24th I contacted a so-called handyman from the next-door phone app. The gentleman stated he had 30 years of experience doing yardwork. I gave him my address and had an appointment to meet at my house. When I arrived at my house, ****** the owner of the business was already cutting down things in my front yard which I did not authorize him to do. His work was unprofessional, horribly sloppy, and he was at my house for 30 minutes working before I told him to leave and I wasn’t interested in his services. He demanded $370 for 30 minutes of raking some of my front grass and then cutting down a very quality Bush that was over 10 feet high and30 years old. He cut the bush down to the nubs which was never discussed nor authorized. I told him I would pay him $100 which is the price we agreed on but he was demanding more money stating that he had to pay his employees and use gas for the spot. The gentleman showed up to my house in a car with just a rake and a hand held bush clippers in his trunk. The man would not leave my property and demanded more money. He was hostile irrational , and mentally aggressive. I gave him some money to get him to leave and told him to exit my property. I then called the police of St Matthews and they were familiar with this individual. They saw his radical behavior and irrational talk priori to my complaint as he was loitering in the neighborhood, the police told me to call them back if he ever returned to my street or if I ever saw this gentleman again.

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1300.00 on 4-13-24 to buy materials for fence. told fences to be installed on weekends of 4-15-24. No maters was delivered , contacted ***** an says they were have problems an fence would be delayed a week, no material was delivered. Numerous phone calls an tex message and no response. At end of May i requested a full deposit refund an canceled project. I was j told on 5-31-23 my deposit would be refunded but toddy 6/21-23 no refund yet numerous phone an tex messages to Lynsey no response.

    Business Response

    Date: 07/18/2023

    Called Lynsey Helping Hand. Per ***** ********* customer will not get full refund.  Had already ordered supplies.  Have sent to his CPA to have partial refund sent via certified mail. 

    Customer Answer

    Date: 07/20/2023


    Complaint: ********

    I am rejecting this response because:  

    Attached are screenshots of text messages and voicemails left to me. 

     

    I contacted ***** with Lynsey’s Helping Hand on April 13th and gave him a deposit of $1300 for the fence to be put up the following weekend April 15th. No one showed up. 

     

    I the. contacted by phone and text several times and got no response. ***** told me that the material would be delivered on May 5th or 6th for the fence. The material was not delivered. I contacted him again on May 15th and he claimed personal/family problems along with weather issues. He then told me that the fence should be done by end of week June 17th. At this point I asked for a refund and told them I was going to take my business elsewhere. 

     

    Thank you for helping me with this and please let me know if there is any other information I can provide you. 

     

    *******

     



    Sincerely,

    ***** ****

Lynsey Helping Hand is NOT a BBB Accredited Business.

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