We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Embassy Suites Louisville Downtown

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Ra A

    Date: 03/24/2023

    I am a female solo traveler and was asleep in my room when someone opened my door at 10:40pm. Thankfully I had the latch on the door and the sound woke me up. I sleep with a gun on the nightstand and yelled that I had a gun. They responded but I couldn't make out what they said and I just started yelling that they should not be opening my door, they need to leave immediately and if they come in my room I would shoot them. They left and I called the front desk who said they would look into it and call me back. They called me back a few minutes later and told me it was maintenance and the guy told them that he knocked first. I lot my **** over this and told them nobody should be entering a guest room at 10:40pm and that if anyone comes in my room while I'm sleeping, I will shoot them. The next morning I followed up with the front desk supervisor (who was very professional) and she said she would have hotel security look into it. I called a couple days later to follow up with hotel security and the person I spoke to said they weren't aware of the situation and they would look into it. I asked them to call me back. Shortly after I received a call from the hotel manager, and I was not thrilled with the information she gave me. She said hotel security did look into the situation and saw that a staff key had been used to open my door. She said the person who used the key was housekeeping and they were entering my room to leave an alarm clock that I had requested earlier that evening. She said the housekeeping person said they knocked three times and decided that I must be out so they thought they should go into my room and leave it for me. It sounded like she was explaining on behalf of the staff member. After I said the process should be to contact the front desk to call the room, she said that is their procedure and that she will be reminding hotel staff of it. After this and seeing the hotel has a D- rating here, I will not be staying there again.

Embassy Suites Louisville Downtown is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.