Business ProfileforHoliday Inn Express Louisville Airport Expo Center

The short story - There was a stranger who came into my room while I was asleep. The front desk gave a stranger a key card to my room! Issues I’ve had in the past: 1. Fire Alarm going off in my room at 4 AM. I called to front desk and he said someone would be right up. NO ONE showed up. So, I got ready and checked out – while they alarm was still going off. 2. I was put in a room that had carpet and bed stains. Awful smell. Heat didn’t work. It was the “last available room” so I’m assuming it was a room that wasn’t used much, and it had been some time since the last cleaning. Again, I stayed in it and just asked not to stay in that room in the future. 3. There is a VERY rude front desk clerk that works night shift. I must have a receipt from the hotel for business and tax purposes. Prior to this man working, the night shift clerk always printed me a receipt (even if it was $0 because I use Priceline to book). The first morning I checked out I argued with this man for 20 mins because he told me there was no way to print a receipt. I tried to explain to him that I had a receipt printed before, so I knew he could. Eventually I had to ask another worker who approached the desk, and she did print it for me. Every morning since then I’ve argued with this same man to print a receipt. He constantly tells me “You shouldn’t need this.” “No one asks for a receipt like this.” I didn’t know it was his job to do my accounting. (By the way, I am an accountant.) I tell you this because I feel like I’ve done my fair share of consideration and dealing with issues. However, last night when someone walked into my hotel room while I was asleep is where that line gets drawn. Luckily, I am prior military and carry everywhere I go. I had my pistol on my bedside and I was ready to protect myself. Once I yelled “Someone is in here. I have a gun.” They closed the door and left. I immediately went to the front desk where I was greeted by the day clerk (Candice). She knew what had happened and said “I accidently gave them the wrong room number. Luckily it was just a family, so nothing weird.” You can imagine my reaction when I heard that someone walking into my hotel room was considered “nothing weird”. Again, I carry and if they had walked into my room any further it would be a completely different situation you would be hearing about. I also feel awful for the family that was put into that position, could you imagine a parent hearing “I have a gun” while their kids are entering a room. Candice was apologetic, though she did play it off as if that was a normal occurrence – which honestly worries me even more. However, when I asked for my room to be compensated for the night, she said that was impossible, but she can offer me a free drink and free breakfast. It’s 11PM at night, I go to work at 5 AM. A drink was the last thing on my mind and a $13 breakfast was not fair compensation. Again, I dismissed the issue for the time being and decided I would take it up with the management because maybe Candice didn’t have the authority to compensate my room (trying to be understanding). I did not sleep from fear she would give another person a key card to my room. This morning I went to check out. I was calm and collected and told the front desk (night shift) that Candice told me I had a free breakfast and needed to know how to take up that offer. He then rudely said “No free breakfast!” I said, “I’m sorry but Candice said I could have a free breakfast last night.” He then proceeded to say “Well, I’m on shift and I said no free breakfast.” I had to inform the man of the situation and then he slapped a breakfast card on the counter. (Again, we had the issue of needing a receipt, see above.) Before I left, I asked for the managers name and number. He told me he would not give it to me! I said, “Can you not give out the managers name and number?” He said “I can. But you need to call day shift and ask them for it!” This is where I because loud and disruptive. I did throw a fit because this man knew what had happened and refused to give me contact information for someone in charge because “it wasn’t my shift it happened on.” He informed me that I was making him uncomfortable and became ruder with me. I took some breathes, refocused myself and apologized for my tone of force, I told him that I was not upset with him but was upset at what happened last night and that I hoped he could see it from my point of view. He then continued to go off saying “You’re talking to me like it’s my fault. It’s not my fault.” I, again, didn’t say anything other than “sorry, okay” and this man had the audacity to mock me and repeat that back to me! I do believe he understood what he did wrong by my facial expression because he then said, “here’s my managers number” and said a number out loud extremely fast. I did not catch it, so I asked him to repeat it. He did fast again. At this point I start recording so I can have the number on video. I had to ask him a third time before he wrote it down for me. Of course, management is now not answering or returning calls.