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Business Profile

Laundry Equipment

Jetz Laundry System Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was going to wash two loads of clothes.  Washer would not spin.  Washer kept taken my money saying I still owe.

    Business Response

    Date: 04/16/2025

    Hello. We have received the complaint filed by ** ****** and attempted to call ** ****** at number provided in complaint on 4/14/2025. I left message for ** ****** to return my call. As of April 16, at 10:45am, I have not received a return call. I had a reminder to place another call today ( 4/16/25) and left a follow up message. Per JETZ policy, we will not issue refunds when it is user error. ** ****** called our answering service on 3/5/25 and a technician was dispatched on 3/6/25 and tested all machines and found no issues. We have assigned a technician to visit this property to examine our machines again, (scheduled for 4/17/25)  As always, we have required signage in laundry room with our contact numbers should any resident have issues with our machines not functioning. This process allows for timely scheduling and assessment of our machines (and in some cases) refunds by our field technicians. if there is anything else we can do, don't hesitate to reach out. Our direct office line is ************ available M-F 8am-5pm

    Thank you.

    ****** ******** ****** *******

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a resident of Country Hills Apts located at *** ******** ***** They have a laundry room that is serviced by JETZ Service. They have been contacted by me and the complex manager ******* to repair and do maintenance on all of the laundry machines. These request started in September 21st, 2023 via phone calls and emails. Its now the 19th of October 2023 and nothing has been done 4 of 5 washers can't be used and even though the dryers do work they need to be serviced because you can hear the ball bearings staring to go out. The washer issue that brought me to you today is last night I went to get a load of clothes out of washer #1 only to find the washer door wouldn't open. The Apt Manager ******* came out after hours and tried helping me by doing what we were advised to do which was unplug for 30 minutes and replug back in to reset the washer. This didn't work and my clothes are still in the washer. They keep saying they are going to fix their washers but they have done nothing to date. Can you please get them to repair and maintain all of the washers and dryers at this complex. This is what they are paid to do and I need to be able to wash and dry my clothes.

Jetz Laundry System Inc is NOT a BBB Accredited Business.

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