Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truck shopping for a truck and found this listed as dealer price $$65525. Then when I call to try to buy the vehicle - then they claim that this was Employee pricing and they could sell the vehicle for that.

  

  Business Response

  Date: 10/14/2024

  Hello, 

  Byerly Ford is located in Louisville, Kentucky. We are required to put A/Z plan pricing online for all Ford Motor Company Employees. Since there are multiple Ford Plants located near us, we sell a lot of vehicles to Ford Motor Company employees. Customers who are out of town often call and ask about the pricing online. It is our job to inform out of town customers about the A/Z plan qualifications. Certain family members of a Ford Motor Company employee are eligible for this discount. We apologize that you did not know about this program that Ford offers. We are required to have a personal code for all A/Z plan customers. We would love to help you get into a Ford vehicle and hope that you can understand this procedure we have at our store. 

   

  Thank you

   

  Customer Answer

  Date: 10/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  There is no disclaimer on the website that says this is Employee pricing. This is false advertisement. It is also price discrimination. The company explained to me that their prices, and website was controlled by Ford Motor company, which is not true. I spoke with Ford Motor Company and they say that they are not responsible for Byerly's website and they frown upon the way they do their pricing and they are in no way involved with how Byerly runs their website or pricing. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago we started having transmission issues with our 2012 Ford Focus. We took it to Byerly Ford and was originally told there was a recall on the transmission and the work would be covered. After keeping our car for several weeks, we were finally told that the transmission issue wasn't covered under the recall, and Byerly charged us several thousand dollars to repair. Within days of receiving the car back, the same issue occurred. We took it back again, and once again after a very lengthy time, they tried to blame the issue on us, saying there was water in the transmission. It was repaired yet again. This car has been back to Byerly more times than we can count...6? 8? 10 times for the exact same issue, we have lost track. Byerly has actually had our car longer than we have! It is in their shop yet again for the same issue. Sometimes the transmission goes out in days, sometimes in weeks. But it is NEVER fixed right. They keep saying not to drive the car through water puddles, like this is the problem and normal. Everyone knows cars are driven in the rain and this is NOT the issue! The issue is total incompetence on their part. They do not know how to fix the transmission properly or timely! Whenever we have the car towed, we call for days on end and keep getting recordings before they finally decide to call back. We are forced to borrow a car or get rides to work for weeks at a time. Not once have they offered a free loner car. They owe us thousands of dollars that we feel were fraudulently charged, and after all this time wasted, they should put a brand new transmission in to car since they obviously can't fix the issue.

  

  Business Response

  Date: 06/24/2024

  The Focus was dropped off to our service department this morning 06-24-24.

  We will diagnose the problem and notify the customer of what we have found

  Byerly Service Dept.

  Customer Answer

  Date: 06/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:

   

  The car was dropped off a week earlier than they said. They said to you they would only diagnose. We received a call on 6-25-24 asking us to meet with the general manager. Our family is out of town so we set up an appointment at 11am on Monday, July 1st. We were told on the phone that the vehicle would not be fixed? That is not a solution! Keeping this case open until appropriate action is taken by Byerly.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/02/2024

  We apologize for the delay but the vehicle was dropped off under a different name and our computers have been down due to national outage of our software company.

  We met with ** ******* on Monday July 1st and worked out a repair process.

  It is our intention to make sure that if the current problem with the transmission is due to a previous repair that it would be taken care of under warranty. If it is not we will assist in the repair but there will be some cost to the customer

   

  Customer Answer

  Date: 07/02/2024

  
  Complaint: 21875474
  
  I am rejecting this response because:It was never made known there would be a cost to me. I do not accept this. The service manager said he had no idea what is causing the issue. Therefore the only acceptable solution is to completely replace the transmission with a new one, not try to "patch" an issue when you clearly stated you don't know if it will solve the problem. An entire new transmission is the only solution to fixing a problem you admit you don't know the cause of. Anything less is only a guess. You have done enough guess work. Now it's time to step up and do what you should have done several attempts ago.
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/25/2024

  To Whom It May Concern, 

  We were told not to respond to this complaint due to domestic violence charges against **** ******* and the vehicle belonging to someone else. This focus was brought to us for a transmission issue in 2022. It has been back to our dealership for multiple different complaints in regards to the transmission. We have tried to work and communicate with *** ******* multiple times that the problem could be due to a numerous amount of things. This vehicle is 12 years old with over 100,000 miles. We expressed to *** ******* that the transmission fluid looked different than the fluid we put in it, we even showed him samples of our fluid vs his. 

  This vehicle has been fixed and was picked up earlier this month by the person who told us to not contact *** ******* about this vehicle anymore. We have not had a call since of any issues remaining. 

  Customer Answer

  Date: 07/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  There is no domestic violence complaint against me. Ford Motor Company has been involved in several class action lawsuits over the transmission of this model and has extended a free warranty up to 150,000 miles which ours is below. We also paid $3,100 for repairs when we should not have. After investigating on our own, dealerships were offering to completely replace the entire transmission for $2,800! Less than what I paid. I am still demanding my refund of the $3.100 paid and will accept nothing less. This vehicle has been in their possession more than ours with probably a dozen repairs for the same transmission.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Bronco Sport in February 2024 from Byerly. During this time I also traded in a 2021 Ford Escape. Not long after purchasing the new car, I received a tax bill in the mail for the Escape that I traded in. I have done business with many other dealerships including Bill Collins Ford and I have never traded in a vehicle and then received a tax bill for it later. Assuming that every time I have traded a vehicle in they have always charged a fee in the financing of my new vehicle to cover taxes/tags on the new car but also for the old car so that I wouldn't have t owe a tax bill on the vehicle out of pocket. For whatever reason Byerly decided to complete this transaction differently and they are now expecting me to pay $300.00 in taxes on a car that I don't even own anymore. The car had a special plate on it so I just paid $300+ taxes on it in December and then traded it in February. I refuse to come out of pocket another $300 for a mistake that was made on the dealerships end. When they took the Escape out of my name, they were responsible to paying taxes on the car at that time and it should have been factored into my financing for the new car for them to be reimbursed. I don't just have $300 to spend out of pocket when I just paid for the taxes on that car in December. I refuse to cover an out of pocket charge that I was not made aware of during the financing stages. It is completely unethical for a dealership to change a process without informing the customer and setting an expectation that there will be additional out of pocket charges.

  

  Business Response

  Date: 05/14/2024

  *** ******,
  In reviewing the paperwork from your Bronco Sport purchase from 02/24/2024 the charges you describe are for your personal property taxes owed to the state of Kentucky on your 2021 Escape.   
  The ******** ********** ** ******* states that, The person who owns a motor vehicle on January 1st of the year is responsible for paying the property taxes for that vehicle for the year.  Since the Escape was in your name on January 1st 2024 the state is charging you property tax on that vehicle.  This is not a tax or a fee from Byerly Ford, but a tax from the state similar to the property tax on a home.  Personal property taxes are not assessed or collected from the dealers.  We are required to collect the 6% sales tax on purchases, which on your vehicle has already been collected and paid to the state on your behalf.  To clarify, the money you paid to the state in December was for your 2023 property tax on your escape based on your personalized plate being renewed in December. 
  As an auto group we have been serving our customers for a very long time and we have had the same tax processes and procedures in place for thousands of customers.  We’ve always treated our customers transactions in an ethical and transparent manner.
  If you have any concerns or want to check the information above please check with your local county clerk’s office.
  

  Customer Answer

  Date: 05/15/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have traded in many vehicles before that I owned on January 1st of that year and not received a tax bill for them after the fact. Please explain why I did not get a tax bill on those cars after they were traded in but I am for this one. The only difference is I used Byerly this time. You clearly danced around what I said in your response. The taxes due on the Escape should have been factored to the financing of the new vehicle so that the dealership would have been reimbursed for paying that fee when moving the vehicle into their name. That is the process in which it has been done every other time I have traded in a vehicle. I was also not notified if this change in this transaction and therefore your business has mad an unethical change in the process without notifying the customer ahead of time. I will not be a returning customer to Byerly to purchase my cars as I feel I was done wrong and lied to. I come from a Ford family who buys /trades cars a lot and I will make sure they do not do business with Byerly since they obviously do not care and can’t admit that they changed their process. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a replacement check for overpaid transfer fees $57.94. Original check was never cashed. Tried several times over the last two months to contact "accountant who wrote the check but she will not return my call or communicate with me.

  

  Business Response

  Date: 05/29/2024

  Our office got in touch with ** ****** and confirmed that the original check that was sent on March 28th was not cashed.

  We issued a replacement check on 05/28 which she should receive in the next few days

  Thanks

  Byerly Auto Group

  Customer Answer

  Date: 05/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July of 2022 the water pump went out in my vehicle and I had it towed to byerly ford. After a diagnosis of the issue it was determined that engine sustained damage. During that time I had warrant still good and was waiting on the claim. During that time I called multiple times in the months coming to get updates on this vehicle. During that time a manager stated that they were waiting on engines to arrive. During this time I was without a vehicle and was hard to get my child and be able to make a sustainable life. While the months went by the business would transfer me to different people and the workers would never answer or give a call back. I would also leave voicemails just to get an idea of an update on the vehicle. I didn't receive my car till June of 2023 when my father went to the business and had to speak to the managers. One of the managers then began to berate my father and tell him that we weren't being reasonable in trying to get updates. Mind you the last update before that was around February. While my father was at the business multiple workers told my father that my engine was in fact at the business since January and they were pushing my car to the back of the line. I purchased my vehicle from that business in 2018 and it was a brand new ford escape. I felt this business was taking advantage because I was a young 28yr old black man. I was strung along and during this time struggled to have transportation and almost impossible to have the transportation for my child.

  

  Business Response

  Date: 05/29/2024

  Our records indicate that ** ***** picked up his car almost one year ago, June 2023

  ** ***** indicated that he would not need a loaner because he had a take home work car. A replacement vehicle was provided at no charge towards the end of the repair.

  We appreciate ** *****' business and if needs future service work please reach out to us.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used 2018 Mazda CX5 from dealership in January 2021. During the purchase process I was offered and accepted an extended warranty, which was bundled into my car payment. I was told then that I could cancel anytime and any premium paid up to that point would be refunded to either the lender or myself if the car was paid off at that time. I contacted EasyCare (warranty company) on 5/16/23 to cancel the plan. The cancellation was processed on 5/16/23 however my lender has not received the refund from the cancellation. EasyCare has reported that the dealership has had the refund since 6/5/23 but no one has contacted me. I have called the dealership on 7/25/23 and 8/15/23, leaving messages both times but no one has returned my calls. I would like my refund to go to my lender and have my payment adjusted to just the car payment alone.

  

  Business Response

  Date: 08/23/2023

   I had my finance office reach out to ** ********* *o rectify the situation. We apologize for the delay in her request and will get it taken care of right away.

  Thank you

  ****** ****

  Customer Answer

  Date: 08/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I needed an ECM and wire harness to make my vehicle stop turning off on me which totaled out to be 3600. I asked a tech if i get the ecm will that stop the issue. He responded yes! I went ahead and brought the 1000 dollar computer for my car. Nissan put the ecm in and reprogram it but my car didn’t get fixed. He kept my car over night and said he’ll look more into it. I called Tuesday afternoon since I still haven’t got an update. He told me the diagnostic also says to get a harness I asked him if I get the harness(which was 2200) will that fix the issue, **** stated “even if you get the harness i don’t think that will resolve your issue”. Now 2 days later I speak with the service manager ***** and he stated that even though his employees have poor communication skills and told me wrong, I’m still responsible for paying 1000 even though it didn’t fix my car. ***** states that the diagnostic doesn’t tell you exactly what’s wrong just where to state to fix the problem. If this was the case and was explained before I paid them $200 for the diagnostic I would’ve never got it cause I was told the ecm and harness was going to resolve my problem. Now they will not give me my car until I pay the 1000 dollars even though they didn’t fix my car!!!!! They took advantage of me cause I’m a young black women in her early 20s who don’t know much about cars who trusted them to fix my issue and not keep trying to scam me out of money. This Nissan is terrible and the employees have poor communication skills even the manager *****!

  

  Business Response

  Date: 03/17/2023

  The customer came in yesterday and we explained that she only performed half of the recommended repair. She had the ECM replaced at another repair shop and then brought the vehicle to us for programing. She did not perform the EGI harness replacement. We explained that once we fix those recommended repairs there could be more damage but in order to know that we need to fix what is broken first. It also states on the repair order that we gave to her on (03.01.23) when we performed the diagnostic that we needed to start with replacement of the ECM and EGI harness but we may have to do further diagnostics after the repair was complete.

  I have included a copy of the invoice and highlighted the technician story. 
  
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In preparation for a trip to visit our son in Connecticut, my husband went to Byerly Ford Nissan on 12/2/2022 and had the tires rotated on our Nissan Murano (invoice #******). On our way back from Connecticut on 12/29/2022 we experienced the very frightening event of losing four lug nuts and one of the studs on the right front tire. Fortunately, the tire did not separate from the car. We called AAA but they were unable to assist us. We then limped our way to the closest Auto Zone and purchased several lug nuts and a tire iron (this was prior to us realizing that one of the studs was missing as well). Once we realized the full extent of the damage, we located and drove to the nearest pet-friendly hotel to figure out a game plan. The next morning, my husband took the car to ****** Auto Repair Service. The repair bill came to $378.89. Further, the mechanic checked the lug nuts on the other three tires and found that all of them were under-torqued. He added the comment to the invoice that “all (lug nuts) were undertightened.” He also said he would be glad to testify to this statement. Once we arrived back home, I called and left a voicemail for ****** *****, Byerly Ford Nissan’s Service Manager, telling him of our harrowing experience and providing the invoice number. Mr. ***** then returned my call and let me know that he had “checked the video” of our car being serviced and saw nothing amiss, and even went far as to suggest that perhaps someone had tampered with our wheels! I don’t think anyone tampered with our wheels. I think Byerly Ford Nissan’s service person was negligent in appropriately tightening the lug nuts ON ALL FOUR TIRES. Never mind that this negligence caused us major inconvenience, but we could have been killed if we had not taken the appropriate actions. I think it is a reasonable request that Byerly Ford Nissan reimburse us for the repairs to our car and the associated expenses for us having to spend an additional night on the road. • Lug wrench and lug nuts (Auto Zone) $ 46.81 • Repairs (****** Auto Service 378.89 • Hotel 89.69 • Breakfast (McDonald’s – no receipt) 21.82 • Reimbursement of services on 12/2/22 by Byerly Ford Nissan 79.08 TOTAL $616.29

  

  Business Response

  Date: 03/14/2023

  Dear BBB,
  Thank you for alerting us to Mrs. *****'s BBB complaint.  We are very sorry that they experienced such a stressful event.  We have communicated with Mr. and Mrs. ***** that we reviewed the video footage of the entire time their vehicle was in our possession.  We have cameras mounted above the technician stalls that record all service work.  Upon viewing the video of the *****’s vehicle, you can clearly see the technician tighten all their lug nuts with an impact wrench and then go around the vehicle again and double check the lug nuts with a manual torque wrench.  We cannot begin to speculate what their Murano’s front wheel was exposed to after being driven 2,320 miles, almost a month later, that caused the damage in Connecticut.
  Byerly Ford Nissan, Inc. has been an accredited member of the Better Business Bureau since 1980, with an A+ rating, it is our goal to satisfy any customer complaint.  However, we respectfully decline to offer any assistance in this matter.  Thank you for your time and attention.
  

  Customer Answer

  Date: 03/15/2023

  
  Complaint: ********
  
  I am rejecting this response because: I sincerely believe that Byerly Nissan was negligent in correctly tightening the lug nuts on our car. It was not a coincidence that ALL of the lug nuts were under tightened when checked by another technician.  We will be pursuing this matter in small claims court.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Not honoring a sale price posted on there website. On 1/28/2023 I searched their website for Ford Bronco’s. The one in picture off there website shows one with A-Plan posted. I wanted to purchase that vehicle when it arrived to there dealership at that price shown. I worked for Ford and can get the A-plan price. The person l talked with named *** (receptionist) Said let me check with one of the managers and put me on hold. When she got back with me she informed me that *** said that was a misprint on their website and that they would not honor that price. My complaint is they had all the time in the world to correct the wrong pricing on their ad but did not take the time and should honor the price shown. If price shown is not A-plan price than they should honor Original Invoice Price minus A-plan and if Any manufactures incentives. A/Z-Plan Price is clearly Labeled and given on their website Please let me know if the pictures of the ad off their website did not send. Thank you **** *******

  

  Business Response

  Date: 01/30/2023

   

  We apologize for the pricing error on our website for the Ford Bronco in question by Mr *******. There is a default pricing guide on all our vehicles that we adjust based on model. This Bronco had just hit our site and had not been adjusted at the time he viewed it online but has since been corrected. We explained this to Mr *******.

  We sell thousands of vehicles to satisfied Ford employees and would welcome the opportunity to  order Mr *******, with A-Plan pricing, a new Bronco. We have had many Ford employees wait in excess of one year to receive their Bronco and many feel its worth the wait.

  Thank you

  Byerly Ford

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  Of the 18 Bronco’s in transit or available to purchase on Byerly Ford website, I would like them to reconsider the ordering of one and make available the one l want to purchase once it reaches Byerly Dealership.  As offered on the website 18 available Bronco’s in transit or presently available should be a satisfactory inventory in today’s market.  
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling Byerly Ford for two weeks trying to set up an appointment to bring my vehicle in for transmission recall service. When I went online to schedule an appointment it states for "transmission" services to call in to 502-448-1661. I've done that four times within 2 weeks and no one in the service department answers or calls back after I've left a voicemail. My vehicle shudders and jerks when it changes gears. There is a transmission recall on this vehicle (2012 Ford Focus Hatchback) and I was told to bring it to a Ford-authorized transmission servicer.

  

  Business Response

  Date: 01/25/2023

  We had the wrong contact info for the customer. The customers vehicle is currently in service

   

  Byerly Ford